PrivatPort: one contact from arrival to departure

The ground operation is part of the journey

PrivatPort works where the aircraft, crew and passenger journey meet: at the airport and across the coordination needed between destinations.

The business is an independently governed part of Swissport, drawing on the group’s ground-services infrastructure while focusing on executive aviation. Its wider offer combines airport handling with executive-terminal and lounge services, concierge arrangements and operational support. For buyers, the value lies in how those elements are delivered together at the airports they actually use.

At MEBAA, we would start with a representative mission rather than a general network presentation. A multi-stop charter, a recurring corporate route or a short-notice schedule change gives the team a concrete basis for explaining station responsibilities, passenger arrangements and escalation through Dubai.

Who should put PrivatPort on the list?

Prioritise the conversation if you select handlers, coordinate executive flights or manage the ground experience for passengers and crew.

The best fit depends on your airports, aircraft, timing and service requirements. Agree the local delivery scope before comparing network-wide proposals.

Three parts of a better-coordinated mission

Use these three service areas to structure your conversation with PrivatPort. Start with the part of your operation that creates the most coordination work, then connect the local delivery plan to the wider itinerary.

Executive aviation ground handling

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Executive aviation ground handling is the aircraft-facing part of the shortlist. PrivatPort’s operational offer includes turnaround support, ground support equipment, fuel coordination, catering and flight-planning assistance. For a dispatcher arranging a business-jet visit, the useful starting point is the exact airport, aircraft type and expected time on the ground. Ask the team to work through arrival, parking, servicing and departure, separating the local handling scope from arrangements delivered by other providers. The decision is whether that station can support the mission you intend to fly, with a clear confirmation process and an escalation contact when the plan changes.

VIP passenger and crew services

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VIP passenger and crew services connect the aircraft movement to the people using it. The offer includes executive-terminal and lounge access at FBO locations, customs and immigration assistance, crew rest facilities and concierge arrangements such as ground transport and hotel bookings. For a flight department, the useful comparison is a complete arrival or departure journey: who meets the passengers, how bags and transfers are coordinated, and what the crew needs before the next sector. Bring the passenger profile and crew requirements, then agree the facilities and assistance available at that specific airport. This makes the hospitality discussion an operational part of the trip.

Dubai Operations Control Centre

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The Dubai Operations Control Centre is PrivatPort’s central coordination hub for its international network. It provides a single contact for handling requests and the operational, passenger and crew arrangements around a mission. For an operator managing several destinations, test the model with one itinerary and a realistic change, such as a delayed arrival or revised departure. Establish how the central team confirms local delivery, records changes and keeps the dispatcher informed. A useful outcome is an agreed contact and escalation process linking the flight desk, Dubai and the local station.

What changes the handling decision?

The useful comparison is between a network promise and the arrangements agreed for an actual flight.

We would judge the proposal by how clearly it connects local responsibilities, service confirmations and exception handling. That is more useful than assuming every destination works the same way.

A specialist business backed by Swissport

PrivatPort is headquartered in Zurich and led by CEO Josua Hildbrand. Swissport launched it as a standalone executive aviation business in 2026, with its own governance and investment priorities while retaining access to the group’s infrastructure and operational expertise. The company’s service footprint combines dedicated FBOs with partner locations across four continents, supported by its Dubai Operations Control Centre. MEBAA Show marks the business’s first official industry exhibition in this standalone form, bringing the discussion of international handling and personal service to operators, owners and aviation partners in Dubai.

Use the show to turn an introduction into a handling brief

MEBAA Show runs over three days. The sequence below is a suggested approach to the conversation; arrange any meeting directly with PrivatPort.

The show takes place 8–10 December at DWC, Dubai Airshow Site. Check your registration confirmation for access and entry times.

Five questions that make the meeting useful

Tie the answers to your aircraft and destinations so the follow-up can become a workable service proposal.

1. For our specific itinerary, which stations are dedicated PrivatPort FBOs and which use partners, and who delivers each service?

   This establishes the local operating model before you compare a network-wide proposal.

2. When a flight time changes after handling is confirmed, who owns the update and how do we receive local acknowledgement?

   The answer reveals how central coordination and station delivery stay aligned during a live mission.

3. Which passenger, immigration, lounge and crew arrangements can be confirmed at each airport, and what advance notice is required?

   The passenger experience depends on local facilities, requirements and preparation.

4. What is included in the handling quotation, and which fuel, catering, transport or other charges are billed separately?

   An itemised scope lets you compare the same service package and avoid assumptions about inclusions.

5. What escalation and service-review process would apply to our account across the stations we use?

   Agreeing accountability and review arrangements makes the relationship easier to manage beyond the first flight.

Meet the team at DWC

Send the route and the ground-service requirement

Contact PrivatPort at occ@privatport.ch. For an initial discussion, share the airports, aircraft type, indicative timings and the handling, passenger or crew support required. Identify the operational contact and the decision you need from the next conversation. Keep sensitive passenger details out of a general enquiry and agree the appropriate channel for a live handling request.

Before you make contact