How do I register for the event?

Registration is required through the official website. Please visit the registration page to complete your registration.

Is there an age restriction for attending?

Yes, attendees must be 18 years or older to enter the event.

What are the event hours?

The event will be open from 10:00 AM to 5:30 PM on November 12, 2026.

Where can I find the list of exhibitors?

The list of exhibitors can be found on the official website under the exhibitors section.

Are there any food options available at the venue?

Yes, food courts are typically available during major trade fairs.

Do I need a visa to attend?

Japan's short-term stay visa covers business trips and conferences of up to 90 days, and many nationalities are visa-exempt. Check your status with the Embassy of Japan or the MOFA visa portal and apply no earlier than 3 months before departure.

How do I get to Sunshine City?

Sunshine City in Ikebukuro is about 3 minutes on foot from Higashi-Ikebukuro Station and about 8 minutes on foot from Ikebukuro Station. Taxis, buses and direct airport buses also serve the complex.

CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026

Name: CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026
Start: 2026-11-12
End: 2026-11-12
Location: Sunshine City Cultural Center

Event overview

Overview

CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026 is a premier event focused on the latest solutions in contact center technology, including AI agents and customer experience innovations.

The event will take place on November 12, 2026, at Sunshine City Cultural Center in Tokyo, Japan.

TL;DR

1Event Dates and Venue: CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026 will be held on November 12, 2026, at Sunshine City Cultural Center in Tokyo, Japan.
2Focus on Innovation: This event showcases cutting-edge solutions in AI, CRM, and customer service technologies, attracting industry leaders and innovators.
3Organised by Experts: Hosted by RIC Telecom and Informa Markets Japan, ensuring a high-quality experience for all attendees.
4Target Audience: Key decision-makers from various sectors including finance, telecommunications, and retail will attend to explore new technologies.
5Registration Required: Attendees must register in advance to secure their participation and gain access to exclusive seminars.

Why visit

Attendees will gain insights into the latest trends and technologies in customer service, network with industry leaders, and explore solutions that can enhance operational efficiency. Event Dates and Venue: CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026 will be held on November 12, 2026, at Sunshine City Cultural Center in Tokyo, Japan. Organised by Experts: Hosted by RIC Telecom and Informa Markets Japan, ensuring a high-quality experience for all attendees.

Why exhibit

Exhibitors will have the opportunity to showcase their products to a targeted audience, gain visibility in the market, and connect with potential clients and partners. Focus on Innovation: This event showcases cutting-edge solutions in AI, CRM, and customer service technologies, attracting industry leaders and innovators. Organised by Experts: Hosted by RIC Telecom and Informa Markets Japan, ensuring a high-quality experience for all attendees.

Attendees, exhibitors & solutions

Who this event is for

Visitor profile

Typical attendee groups you can expect to meet.

Customer service managers and executives

IT professionals in the telecommunications sector

Business development managers from retail companies

Marketing professionals focused on customer engagement

Consultants specializing in customer experience

Decision-makers from government agencies

Exhibitor profile

Main supplier and exhibitor segments present at the show.

AI technology providers

CRM software developers

Telecommunications equipment manufacturers

Customer service training organizations

Consulting firms in customer experience

Outsourcing service providers

Cloud-based customer support platform vendors

Generative AI and AI agent developers

Voice recognition and speech analytics suppliers

Contact center and BPO operators

Product categories

Key solution areas showcased across the event.

AI-driven customer service solutions

CRM systems and software

Telecommunications infrastructure

Customer engagement platforms

Data analytics tools for customer insights

Training and development programs for customer service

Location & Facilities

Venue

Open in Google Maps

Halls & areas

Cultural Center HallWorld Import Mart Hall

Sunshine City Cultural Center

3-1-4 Higashiikebukuro, Tokyo, 170-0013, Japan

Entrances & gates

Main Entrance

Cultural Center HallWorld Import Mart Hall

Facilities

Food options

Cafeteria

On-site dining

Parking: Parking is available at Sunshine City. Visitors should confirm rates and access on the venue or organiser site before travel.

Attend

Entry & tickets

Trade-only

Free registration

Event days & opening times

DayOpening hours

12 November –10:00 AM – 5:30 PM

Ticket info

Ticket notes

Please visit the official registration page for more details.

Who runs the show

Organisers

RIC Telecom

Call Website

Informa Markets Japan

Website

What's on

Programme

Keynote

Panel

Event days

09:20–11:15

Typical time

Thursday, Nov 12, 2026

09:20 – 10:10

AI Agent Era: The Future of Customer Service

Keynote

Cultural Center HallCultural Center Hall

10:30 – 11:15

5-Year Outlook for Contact Centers

Panel

Cultural Center HallCultural Center Hall

How the last edition performed

Previous edition

Photos

Impact

A bigger and stronger platform

CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026 is a premier event focused on the latest solutions in contact center technology, including AI agents and customer experience innovations. The event will take place on November 12, 2026, at Sunshine City Cultural Center in Tokyo, Japan. The event is crucial for industry professionals seeking to enhance customer engagement through innovative technologies. It addresses the growing demand for AI integration in customer service..

Audience quality

High-value decision-makers

Visitors typically include Customer service managers and executives, IT professionals in the telecommunications sector, Business development managers from retail companies, Marketing professionals focused on customer engagement. Event Dates and Venue: CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026 will be held on November 12, 2026, at Sunshine City Cultural Center in Tokyo, Japan. Focus on Innovation: This event showcases cutting-edge solutions in AI, CRM, and customer service technologies, attracting industry.

Exhibitor outcomes

Real business growth

Intelligence

Market context

Key market insights, trends, news and related events to help you understand the bigger picture.

Tokyo, Japan

Why it matters

Attending CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026 on 2026-11-12 to 2026-11-12 in Tokyo lets buyers and specifiers benchmark suppliers, see live demonstrations, and compress months of vendor meetings into one focused trade visit — worthwhile when your category roadmap aligns with the official exhibitor profile.

Industry trends

Key trends shaping this market and its wider industry.

AI and Generative AI in Customer Service

Contact centers are adopting AI agents, generative AI assistants and automated chat to deflect routine enquiries and support human agents.

Voice Recognition and Speech Analytics

Speech-to-text and voice biometrics are moving from pilots into mainstream contact center operations.

Cloud-Based Customer Support Platforms

Contact center and CRM workloads continue to shift from on-premise systems to cloud and hybrid deployments.

Remote and Hybrid Agent Operations

Distributed and home-based agent models have become a permanent part of contact center workforce planning.

Customer Experience Analytics

Organizations are consolidating voice, chat, email and social data into unified customer experience analytics.

Technology trade fair circuit

Book hotels and meetings 8–12 weeks before opening day; peer shows in the same sector often fall in adjacent months.

Buyers covering technology often plan CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026 alongside regional peer shows to compare products, pricing, and service coverage across markets.

Pre-show

Confirm exhibitor meetings and product demos for CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026.

Show week

Hall walk-throughs, live demos, and supplier negotiations.

Peer events are widely known sector fairs; verify dates on each organiser website before booking.

Plan your trip

Travel & logistics

Local currency · JPY

Arrival airports

Choose from the following airports, with convenient access to the event and venue.

NRT

Tokyo

Primary international gateway serving Tokyo.

to venue

by car

Hotel tiers

A range of accommodation options near the venue and across key areas.

4-star

Not yet confirmed

3-star

Not yet confirmed

3-star

Not yet confirmed

3-star

Not yet confirmed

3-star

Not yet confirmed

Local transport

Get around the city with these convenient transport options.

train

Estimated costFrom JPY 210 (Rome2rio)

Best forTokyo Station to Sunshine City Prince Hotel, Ikebukuro

Quickest rail route takes about 16 minutes from Tokyo Station. Nearest stations to the venue are Higashi-Ikebukuro (about 3 minutes on foot) and Ikebukuro (about 8 minutes on foot).

taxi

Estimated costEUR 40-90 / USD 45-100 taxi or rideshare to the venue

Best forTokyo (NRT) to Sunshine City Cultural Center

Primary international gateway serving Tokyo; allow extra time in peak traffic around Ikebukuro.

Plan your trip

Visa & entry documents

Check the latest visa requirements and entry guidelines before travelling.

Visa not required

ATA Carnet: check with organiser

Japan maintains a visa exemption list covering many nationalities for short-term business and tourism stays of up to 90 days. Check your country against the MOFA or JNTO visa exemption list before travel.

Official visa page

Weather

November in Tokyo brings crisp autumn sunshine and cool evenings with scattered showers. Average daytime highs are around 16C and overnight lows near 8C, with roughly 9 rainy days in the month and about 7 hours of sunshine daily. Typhoon season has ended by the show date.

Plan for the climate

Check temperatures and pack accordingly

Venue connectivity

Japan has fast mobile and Wi-Fi coverage. Business visitors can choose prepaid data SIMs, eSIMs or pocket WiFi; SIM and eSIM plans require passport or ID registration, and pocket WiFi suits teams with several devices.

Ride-hailing

Taxis

Public transit

Car rentals

Cultural notes

Useful information to help you have a smooth and respectful visit.

Tipping

Tipping is not customary in Japan and can cause confusion, as service is included in the price.

Payments

Cash is still widely accepted alongside cards and IC transit cards such as Suica; convenience-store ATMs usually accept foreign cards.

Registration

Confirm registration and venue access with the organiser before travelling to Tokyo.

Arrival

Arrive early on the show day for orientation and security screening.

Practical guides

Visitor & Exhibitor Essentials

Everything needed to arrive prepared, navigate the event, and make the visit productive.

Flights

Destination: NRT

Book flights to NRT (Tokyo) when possible for the shortest transfer to the venue.

Visa

Japan's short-term stay visa covers business trips, conferences and meetings of up to 90 days. Many nationalities are visa-exempt for short business visits; travellers who need a visa apply through a Japanese embassy or consulate no more than 3 months before departure.

Estimated cost: Visa fees vary by nationality and entry type; Japan introduced updated short-term visa fees from 1 July 2026, so confirm the current amount with your embassy before applying.

Processing: Applications are accepted no earlier than 3 months before departure; allow several weeks for embassy or consulate processing.

Carry your passport, a copy of your event registration or invitation and proof of accommodation. Visa-exempt visitors still need a valid passport and may be asked about the purpose of their trip at immigration.

Official

Hotels

Find a stay near the venue with options for every budget.

Check-in (recommended)

2026-11-12

Check-out (recommended)

2026-11-13

Areas to stay

[object Object] · [object Object]

4 star

Not yet confirmed

3 star

Not yet confirmed

3 star

Not yet confirmed

3 star

Not yet confirmed

3 star

Not yet confirmed

Transport

Get to the venue and around the city with these options.

Airport → venue: Primary gateways: Tokyo (NRT): Primary international gateway serving Tokyo.. Allow road or rail time to Sunshine City Cultural Center; on-site parking is usually available at major exhibition venues.

Hotel → venue: Precinct hotels near Sunshine City Cultural Center: Sunshine City Prince Hotel; HOTEL MYSTAYS Higashi Ikebukuro; KOKO HOTEL Ikebukuro.

Ride-hail: Ride-hailing apps are commonly used in Tokyo; confirm local availability before travel.

Public transit: Sunshine City is linked underground to Higashi-Ikebukuro Station on the Tokyo Metro Yurakucho Line, about 3 minutes on foot. Ikebukuro Station, served by JR, Tokyo Metro, Seibu and Tobu lines, is about 8 minutes on foot. Tokyo Station to Sunshine City Prince Hotel by train starts at JPY 210 and takes about 16 minutes.

Parking: On-site parking is available at Sunshine City Cultural Center; confirm daily rates and hall access on the organiser or venue site.

Weather

Plan and pack for the event climate.

Month: November 2026

Temperature: Daytime highs around 16C and overnight lows near 8C, cooling through the month (roughly 8-16C during the show period).

Seasonality: Around 9 rainy days in November; typhoon season is over but scattered showers are possible, with crisp autumn sunshine between them.

Packing: Pack layers for cool mornings and evenings, a light rain jacket or compact umbrella for scattered showers, comfortable walking shoes for the Ikebukuro venue, and business cards for meetings.

Plan your trip

Planning

Check passport validity and visa status — Confirm you meet Japan's short-term stay or visa exemption rules for the 12 November 2026 show at Sunshine City, Tokyo.

Book flights and hotel — Fly into Tokyo Narita (NRT) and book in Ikebukuro, ideally Sunshine City Prince Hotel or another property within walking distance of the venue.

Complete online visitor registration — Register through the official CallCenter/CRM Demo & Conference site at callcenter-japan.com and save your badge QR code.

Plan local transport — Sunshine City is about 3 minutes on foot from Higashi-Ikebukuro Station and 8 minutes from Ikebukuro Station; Tokyo Station to Ikebukuro by train starts at JPY 210.

Shortlist exhibitors and sessions — Review the exhibitor list and seminar programme, focusing on AI agents, generative AI, voice recognition and cloud CRM platforms.

Request pre-booked vendor meetings — Email target vendors to secure demos and meeting slots, as the show is a focused single-day event on 12 November 2026.

Download hall plan and programme — Save the Sunshine City exhibition hall plan and the conference timetable so you can move between Halls A-D and seminar rooms efficiently.

Pack for cool autumn weather — Daytime highs near 16C and evenings near 8C, with around 9 rainy days in November; bring layers, a light rain jacket and business cards.

Confirm connectivity and payments — Set up an eSIM, SIM or pocket WiFi and check mobile payment or IC card options before arrival in Tokyo.

Arrive, check in and collect your badge — Travel to Ikebukuro, check in, and arrive early on show day for badge collection and security screening.

Budget

Costs & budget

Build your working budget

Adjust the inputs below to create a directional event budget.

Number of nights

Estimated budget

Live estimate

Per diem × 2¥150

Estimated total¥150

This is a directional estimate. Please verify live rates before booking.

Decision

Visit, exhibit, or skip?

Should you go?

Pick the closest answer for each. Your recommendation updates live.

QUESTION 1 OF 6

What is your primary role?

Decision matrix

Compare participation options side by side to choose the best fit for your objectives.

visit

Assess how this option fits your objectives.

Best for

Contact center managers, CX leads and enterprise IT buyers sourcing CRM, AI agent and voice technology solutions in Japan.

Min. budget

$350.00

Timeline

4-6 weeks for flights, hotel near Ikebukuro and visa checks.

Risks

November demand in Ikebukuro can push hotel rates up close to the venue.

Visa processing can take several weeks for nationalities that are not exempt.

exhibit

Assess how this option fits your objectives.

Best for

CRM, AI, cloud customer support and voice technology vendors and BPO providers targeting Japanese enterprise buyers.

Min. budget

$2,200.00

Timeline

3-6 months for stand booking, build arrangements and freight to Tokyo.

Risks

Stand space and build slots are limited for a compact single-day Tokyo show.

Hardware demos need freight and customs planning well before build-up.

skip

Assess how this option fits your objectives.

Best for

Teams already covered by a Tokyo partner or with no Japanese customer service pipeline to develop this year.

Min. budget

Not yet confirmed

Timeline

None.

Risks

Misses face-to-face benchmarking against Japan's leading call center and CRM vendors.

Gallery

Photos

Official imagery from CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026

Official CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026 event branding

FAQs & glossary

Answers

Frequently asked

Glossary

AI Agent: A software application that uses artificial intelligence to automate customer interactions.
CRM: Customer Relationship Management, a technology for managing a company's relationships and interactions with customers.
CX: Customer Experience, the overall experience a customer has with a company, from initial contact to post-purchase.
IVR: Interactive Voice Response, a technology that allows customers to interact with a company's phone system via voice or keypad inputs.
RPA: Robotic Process Automation, technology that uses software robots to automate repetitive tasks.
FAQ: Frequently Asked Questions, a list of common questions and answers about a specific topic.
WFM: Workforce Management, a set of processes that organizations use to optimize the productivity of their employees.
BPO: Business Process Outsourcing, the practice of contracting a specific business task to a third-party service provider.

Trust footer

Sources

References

Publishers

Date checked

RIC Telecom

Official Website
Lang: JAPANESE
event_website

Call Center CRM

Facebook - Call Center CRM
Lang: JAPANESE
event_social
Twitter - Call Center CRM
Lang: JAPANESE
event_social

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