UCA Urgent Care Convention & Expo

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Industry trends

Key trends shaping this market and its wider industry.

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Latest updates from across the market.

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Frequently asked

Glossary

1

Urgent care center

An ambulatory medical facility that treats walk-in, non-emergency conditions beyond primary care scope and outside emergency department hours, typically with on-site x-ray and point-of-care lab testing.

2

Scope of practice

The range of conditions, procedures and diagnostics a clinician is licensed and clinically supported to deliver at a given site; urgent care scope sits between primary care and the emergency department.

3

CLIA-waived testing

Laboratory tests classified as simple under the Clinical Laboratory Improvement Amendments, such as rapid influenza, strep and urine dipstick, which can be run at the point of care under a CLIA certificate of waiver.

4

Point-of-care testing (POCT)

Diagnostics performed beside the patient during the visit so a treatment decision can be made before the patient leaves, a core driver of urgent care throughput and patient satisfaction.

5

Occupational medicine

Employer-funded services including pre-employment and DOT physicals, drug and alcohol testing, respirator fit testing, and work-injury treatment with return-to-work documentation.

6

DOT physical

The commercial driver medical examination required for commercial motor vehicle operators, a high-volume service line in urgent care centers serving employers and carriers.

7

Payer mix

The blend of commercial insurance, Medicare, Medicaid, workers' compensation and self-pay revenue at a center; urgent care economics depend heavily on commercial and occupational shares.

8

Credentialing

The process of enrolling clinicians with payers and verifying licensure, training and malpractice history so claims can be billed and paid.

9

Revenue cycle management (RCM)

The end-to-end billing process from patient registration and coding through claim submission, denial management and collections; coding accuracy drives urgent care margins.

10

Patient throughput

The rate at which patients move from arrival through triage, exam, diagnostics and discharge; door-to-door time is a standard urgent care performance measure.

11

Telehealth / virtual urgent care

Synchronous or asynchronous remote visits used for low-acuity complaints or triage, often paired with in-clinic escalation for testing and imaging.

12

UCA accreditation

The Urgent Care Association's accreditation program, which measures a center against standards for scope, governance, safety, quality and patient experience.

13

De novo site

A newly built or newly opened urgent care location, as opposed to an acquisition, and the focus of market analysis, build-out and licensure planning.

14

Workers' compensation episode

An injury claim managed from first report through treatment and release to work, coordinated between the center, the employer and the payer.