Digital buyer journeys
What digital buyer journeys means for buyers and exhibitors in this sector.
Event overview
Overview
The SS&O European Shared Services & Outsourcing Week is a premier event for the global shared services and outsourcing community.
Scheduled from 10-13 May 2027 at the Estoril Congress Center in Estoril, Portugal, this event will bring together industry leaders and decision-makers to discuss the future of shared services.
With over 900 attendees expected, the event will feature insightful sessions led by 130 speakers and numerous networking opportunities.
TL;DR
- 1Dates and Venue: SS&O European Shared Services & Outsourcing Week runs from 10-13 May 2027 at Estoril Congress Center, Estoril, Portugal.
- 2Scale and Focus: The event will host over 900 attendees, 130 speakers, and 50 sponsors, focusing on shared services and outsourcing.
- 3Organiser: The event is organised by SSON, with more details available on their official website.
- 4Buyer Authority: Attendees include decision-makers and leaders from various industries looking to enhance their shared services.
- 5Entry / Access: Registration is available online, with various pricing packages offered.
Why visit
Attendees will gain valuable insights into the latest trends in shared services and outsourcing, network with industry leaders, and participate in workshops designed to enhance operational efficiency. This event is a must for professionals looking to stay ahead in the rapidly evolving landscape of shared services.
Why exhibit
Exhibiting at SS&O European Shared Services & Outsourcing Week provides unparalleled access to decision-makers and influencers in the shared services sector. Attendees include decision-makers and leaders from various industries looking to enhance their shared services.
Attendees, exhibitors & solutions
Who this event is for
Visitor profile
Typical attendee groups you can expect to meet.
Shared services leaders and executives
Outsourcing decision-makers
Finance and accounting professionals
IT service management experts
HR and talent management specialists
Procurement and supply chain managers
Exhibitor profile
Main supplier and exhibitor segments present at the show.
Technology providers for shared services
Consulting firms specializing in outsourcing
Software solutions for finance and HR
Service providers in business process outsourcing
Training and development organizations
Data analytics and automation companies
Product categories
Key solution areas showcased across the event.
Shared services technology solutions
Outsourcing services and consultancy
Business process management tools
Financial shared services solutions
HR technology and services
Supply chain management solutions
Location & Facilities
Venue
Estoril Congress Center
Estoril, PT
Facilities
Parking
Estoril Congress Center in Estoril typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Food options
On-site catering
On-site diningParking: Estoril Congress Center in Estoril typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Gate: Follow organiser signage to the main visitor entrance at Estoril Congress Center for badge collection; allow extra time for security screening during peak morning arrival.
Attend
Entry & tickets
How the last edition performed
Previous edition
This edition
—
Visitors: 900
Next edition
Not announced yet
Intelligence
Market context
Key market insights, trends, news and related events to help you understand the bigger picture.
Estoril, PT
Why it matters
On 2027-05-10 to 2027-05-13, SS&O European Shared Services & Outsourcing Week in Estoril covering Shared services technology solutions, Outsourcing services and consultancy, Business process management tools, Financial gives technology buyers a single calendar window to compare suppliers, validate specs on the stand, and book follow-ups before the next buying cycle - especially when your roadmap matches the published exhibitor profile.
Industry trends
Key trends shaping this market and its wider industry.
Sustainability in procurement
What sustainability in procurement means for buyers and exhibitors in this sector.
Automation and labour efficiency
What automation and labour efficiency means for buyers and exhibitors in this sector.
Regional supply-chain resilience
What regional supply-chain resilience means for buyers and exhibitors in this sector.
Hybrid engagement models
What hybrid engagement models means for buyers and exhibitors in this sector.
Plan your trip
Travel & logistics
Local currency · EUR
Arrival airports
Choose from the following airports, with convenient access to the event and venue.
Humberto Delgado Airport (Lisbon Airport)
Lisbon is the primary international gateway for the event. Terminal 1 handles the metro (Red line) and the main taxi and ride-hail pickup zones. Rail alternative: metro to Cais do Sodre, then the CP Cascais line to Estoril, roughly 60-75 min door to door. Confirm live schedules before travel
Approx. 28-32 km by road to the Estoril congress venue on the Atlantic coast; approx. 30-40 min by car outside peak traffic
to venue
TBA
by car
Cascais Aerodrome (Tires)
Small regional aerodrome west of Lisbon with limited commercial and business-aviation traffic; useful only if your itinerary already uses a private or charter operator. Not a substitute for LIS for scheduled airline travel
Approx. 10-12 km from the Estoril venue, 15-20 min by road
to venue
TBA
by car
Hotel tiers
A range of accommodation options near the venue and across key areas.
Palacio Estoril Hotel, Golf and Wellness
5-star
Estoril (walking distance to the congress centre)USD 250–380 / night
Landmark seafront hotel in Estoril, the closest five-star option to the congress district; rates in May rise for corporate delegates. Approximate band for the 10-13 May 2027 dates, confirm on booking.
Hotel Londres Estoril
4-star
Estoril (near the congress centre and the Cascais line station)USD 130–190 / night
Mid-market Estoril property used by conference delegates; short walk to the seafront and the rail station for Lisbon day trips. Approximate band for the show dates.
Fonte Luminosa
4-star
LisboaUSD 150–190 / night
Google Hotels listing for Lisbon 10-13 May 2027 dates shows a 4.1 guest rating; amenities include free Wi-Fi, air conditioning, breakfast, parking, full-service laundry, accessible and smoke-free rooms. Budget 35-45 min each way to the venue by train plus metro.
Hotel White Lisboa
3-star
LisboaUSD 95–125 / night
4.5 guest rating in Google Hotels results for the show dates; amenities include breakfast, free Wi-Fi, air conditioning, restaurant, full-service laundry and smoke-free property. Central base for delegates pairing the conference with Lisbon meetings.
Draft Hostel and Rooms
Budget rooms
LisboaUSD 70–110 / night
Listed in Google Hotels results with a 4.2 rating; free Wi-Fi and air conditioning. Private-room pricing in a hostel format, useful for junior team members or exhibitor staff on a tight budget.
HI Lisboa Oriente - Pousada de Juventude
2-star hostel
Lisboa (Oriente, next to Oriente station)USD 55–95 / night
Eco-certified hostel listed in Google Hotels results for the dates; breakfast and free Wi-Fi included. Oriente station gives direct metro and long-distance rail access; allow 50-60 min to the Estoril venue.
room00 Lisboa Hostel
1-star hostel
LisboaUSD 50–90 / night
1-star hostel in Google Hotels results; breakfast paid, free Wi-Fi, air conditioning, parking and bar. Cheapest option in the captured set, best suited to short stays and student or start-up delegates.
Local transport
Get around the city with these convenient transport options.
Metro
Estimated costCost TBA
Best forMetropolitano de Lisboa, single journey on a Navegante card within the city network
Metro is the backbone of Lisbon public transport and the fastest way between Saldanha, Alameda, Marques de Pombal and the Baixa. Buy or top up a rechargeable Navegante card at station machines; the card itself carries a small one-off cost. Confirm live fares before travel.
Bus / tram
Estimated costCost TBA
Best forCarris bus and tram network inside Lisbon, including the historic tram lines
Carris operates the city bus and tram network plus the funiculars. Onboard single tickets cost more than card fares, so load credit in advance. Trams are slow at peak hours; use buses or metro for time-critical venue transfers.
Suburban rail (CP Cascais line)
Estimated costCost TBA
Best forCais do Sodre to Estoril, the practical rail link between Lisbon hotels and the coastal venue district
The Cascais line runs along the Tagus and stops at Estoril, a short walk from the congress district. Trains are frequent off-peak and crowded at commuter hours; buy the ticket at the CP machines and validate before boarding. Confirm timetable before each show day.
Airport metro transfer
Estimated costCost TBA
Best forHumberto Delgado Airport (Lisbon Airport) (LIS) to Estoril Congress Center
Red line station sits at Terminal 1. The full rail itinerary to Estoril takes roughly 60-75 min with one metro change at Alameda. Allow extra time with luggage during the morning peak.
Taxi
Estimated costCost TBA
Best forLIS airport or central Lisbon to the Estoril congress venue
Metered taxis are available at the Terminal 1 rank; ask for the metered fare and keep the receipt. Journey time 30-40 min outside peak traffic and longer on the A5 corridor on weekday mornings. Confirm the fare estimate in the taxi app before departure.
Ride-hail
Estimated costCost TBA
Best forUber, Bolt and FreeNow between Lisbon city hotels and Estoril
Ride-hail is widely used in Lisbon and works well for late-finishing networking events when the Cascais line service thins out. Use the designated pickup zones at the airport and expect longer waits during large congress days.
Parking
Estimated costCost TBA
Best forVenue and on-street parking around the Estoril congress district
The congress district has limited kerbside space, so delegate parking fills early on opening day. Lisbon hotels frequently charge separately for garage access. Confirm rates and pre-booking options with the venue or hotel before driving.
taxi
Estimated costCost TBA
Best forCascais Aerodrome (Tires) (CAT) to Estoril Congress Center
Small regional aerodrome west of Lisbon with limited commercial and business-aviation traffic; useful only if your itinerary already uses a private or charter operator. Not a substitute for LIS for scheduled airline travel.
Weather
Mid-May on the Lisbon coast is mild late spring: daytime highs typically 20-23 C, night lows 13-15 C, with a moderate chance of short Atlantic showers and breezier, cooler evenings right on the Estoril seafront. Build in a light rain layer and a compact umbrella, and confirm the forecast in the week before travel.
Plan for the climate
Check temperatures and pack accordingly
Venue connectivity
Lisbon and Estoril have strong 4G/5G coverage from the main Portuguese carriers. EU and EEA mobile plans roam in Portugal at domestic rates; visitors from outside the EU should arrange an eSIM or a prepaid local SIM before or at the airport. Conference venues on this circuit normally provide delegate Wi-Fi, but bandwidth tightens during keynote hours, so do not rely on it for large uploads or live demos. Power is 230 V at 50 Hz with Type C and F sockets; bring a universal adapter for UK, US or Japanese plugs, and note that many Portuguese sockets are recessed so bulky adapters can be awkward.
Ride-hailing
Taxis
Public transit
Car rentals
Cultural notes
Useful information to help you have a smooth and respectful visit.
Language and working style
Portuguese is the local language, but conference sessions and business meetings in the GBS and shared services community are normally conducted in English. Opening a conversation with a Portuguese greeting and a little patience for slower relationship-building pays off; decisions are often made after a second meeting rather than in the first.
Business dress and punctuality
Business or smart business casual is the norm at Lisbon and Estoril congress venues - jacket without tie works for most men, and smart separates for women. Punctuality is expected for scheduled meetings, while networking drinks and dinner tend to start later than the stated time and run long.
Dining, tipping and evening rhythm
Lunch is usually 13:00-14:30 and dinner rarely before 20:00, which affects how you plan evening sessions and airport transfers. Service is often included in restaurant bills; rounding up or leaving around 5-10 percent is normal for good service. Coffee is short and strong, taken standing at the counter.
Coastal weather and local geography
Estoril sits directly on the Atlantic, so the seafront is windier and a few degrees cooler than central Lisbon even on a sunny May day. The Cascais line links the coastal towns and is the most reliable way to move between Estoril, Cascais and Lisbon during the conference week.
Dates to note around the show week
1 May is Labour Day in Portugal and 10 June is Portugal Day, both public holidays with reduced services; neither falls inside the 10-13 May 2027 conference window, but they affect travel immediately before or after if you extend the trip. Confirm local service hours for any weekend add-ons.
Cards, cash and tax
Card payment is accepted almost everywhere in Lisbon and Estoril, including contactless on transport top-ups, and cash is only needed for small kiosks. Non-EU business visitors can usually reclaim VAT on eligible goods but not on restaurant bills or hotel accommodation consumed on site; keep receipts and confirm the rules with your tax adviser.
Practical guides
Visitor & Exhibitor Essentials
Everything needed to arrive prepared, navigate the event, and make the visit productive.
Flights
Destination: LIS
Lisbon Humberto Delgado (LIS) is the only realistic scheduled-airline gateway for this event; the coastal venue is roughly 30 km west via the A5 corridor. Google Flights results for the 10-14 May 2027 window show direct London to Lisbon flights of about 2 hr 45 min, nonstop New York to Lisbon of about 7 hr 10-15 min, one-stop routings from Los Angeles of 13-16 hr and one-stop Tokyo itineraries of about 21.5-22 hr via Gulf or European hubs. Price insights in that capture treat current fares as typical and advise booking early, so compare fares close to the 10 May departure date, confirm whether a checked bag and seat selection are included, and check minimum connection times before accepting a cheap one-stop itinerary. Delegates flying long haul should consider arriving on 8 or 9 May to recover before the opening sessions, and should confirm the transit visa position for any hub connection inside or outside Schengen.
Transport
Get to the venue and around the city with these options.
Airport → venue: Primary gateways: Humberto Delgado Airport (Lisbon Airport) (LIS): Lisbon is the primary international gateway for the event. Terminal 1 handles the metro (Red line) and the main taxi and ride-hail pickup zones. Rail alternative: metro to Cais do Sodre, then the CP Cascais line to Estoril, roughly 60-75 min door to door. Confirm live schedules before travel; Cascais Aerodrome (Tires) (CAT): Small regional aerodrome west of Lisbon with limited commercial and business-aviation traffic; useful only
Hotel → venue: Precinct hotels near Estoril Congress Center: Estoril (walking distance to the congress centre): Palacio Estoril Hotel, Golf and Wellness; Estoril (near the congress centre and the Cascais line station): Hotel Londres Estoril; Lisboa: Fonte Luminosa.
Ride-hail: Uber, Bolt and FreeNow are all active in greater Lisbon and reach Estoril and Cascais. Use the marked pickup zone at LIS Terminal 1 rather than the departures kerb, and expect surge multipliers when a session ends and the whole delegate base leaves at once. Comparing the three apps before booking is normal practice locally. Approximate fares: central Lisbon to Estoril EUR 22-35 off-peak, airport to Estoril EUR 30-45. Confirm the quoted price in the app before accepting the ride.
Public transit: Lisbon public transport combines Metropolitano de Lisboa (metro) with Carris buses, trams and funiculars, both ticketed through the rechargeable Navegante card. For the coastal venue district the key service is the CP Cascais suburban line from Cais do Sodre, stopping at Estoril. Single metro journeys cost roughly EUR 1.85-2.00 on card, onboard Carris tickets cost more, and the Cascais line single is roughly EUR 2.30-2.45. Buy and validate before boarding, avoid the 08:00-09:30 commuter crush if you are travelling with luggage, and check the operator sites for engineering works on your show days.
Parking: Limited kerbside space exists around the Estoril congress district and it fills early on the opening morning; venue and covered garages are the practical option at an approximate EUR 10-18 per day. In Lisbon, on-street parking is managed by EMEL with paid zones and app-based payment, and most upscale hotels charge separately for garage access. Pre-book where possible and confirm height restrictions and EV charging availability with the venue before driving in.
Weather
Plan and pack for the event climate.
Month: May 2027 (late spring on the Lisbon coast)
Temperature: Approx. 13-15 C at night and 20-23 C by day, with occasional warmer afternoons near 25 C inland in Lisbon and cooler, windier conditions on the Estoril seafront.
Seasonality: May is one of the milder, greener months in the Lisbon region, with mostly bright days interrupted by short Atlantic showers - roughly 6-8 rain days across the month rather than sustained wet spells. Sea breezes keep Estoril several degrees cooler than central Lisbon in the evening.
Packing: Pack light layers rather than heavy coats: shirts and light knitwear for daytime sessions, a blazer or smart jacket for the venue and evening networking, and a compact rain jacket or umbrella for showers. Comfortable walking shoes matter because the Estoril seafront promenade links most hotels to the congress district. Add sunglasses, sunscreen for the coastal glare, a universal power adapter for 230 V Type C/F sockets, and a light scarf or wrap for breezy evenings.
Plan your trip
Planning
Best day to visit: Day 2 (mid-show)
Mid-show days at SS&O European Shared Services & Outsourcing Week usually combine full exhibitor attendance with scheduled B2B meetings, before early pack-down on the final day.
Day 1
Day -14 to -12: Book flights into Humberto Delgado Airport (LIS) and reserve a hotel in Estoril, or along the Cascais line if you prefer a Lisbon base with a short rail commute.
Day 2
Day -12: Verify Schengen entry requirements for your nationality and check passport validity of at least three months beyond departure.
Day 3
Day -10: Download the agenda or event app and shortlist sessions across the finance, HR, IT and procurement process tracks, flagging clashes now rather than on site.
Day 4
Day -10: Request one-to-one meetings with target solution providers and peers; the first two show days fill fastest.
Day 5
Day -8: Plan your ticketing - a Navegante card for metro and Carris services, plus a separate CP Cascais line fare for the run to Estoril.
Day 6
Day -7: Pre-book an airport transfer or check the ride-hail pickup zone at LIS Terminal 1 and note the approximate fare band before you land.; Day -5: Prepare a one-page summary of your centre - FTE, locations, systems, process scope - for benchmarking and roundtable conversations.
Day 7
Day -3: Confirm meeting invitations, save badge QR codes offline, and check the venue bag and security policy.
Day 8
Day -2: Pack for 13-23 C with a rain layer and comfortable shoes, plus a Type C/F power adapter for Portuguese sockets.
Day 9
Day -1: Check in for your flight, confirm the Cascais line timetable for your first morning and allow 60-75 min if travelling from central Lisbon.
Day 10
Arrive 30-45 min before the opening keynote to collect your badge and clear registration queues.
Day 11
Day -14: Confirm your delegate registration on ssoweek.com and check whether your pass category requires a corporate email domain or organiser approval.
Sample visitor itinerary
Route-optimised day
Day 1 · morning
Registration and hall orientation at Estoril Congress Center
Day 2 · core sessions
Supplier meetings and product demos
Day 3 · wrap-up
Final negotiations and follow-up
Networking spots
2SS&O European Shared Services & Outsourcing Week registration concourse
Estoril Congress Center
Central meeting point before and between hall appointments during show days.
Organiser B2B lounge (if offered)
Estoril Congress Center
Hosted matchmaking and buyer programmes when published by the organiser.
Budget
Costs & budget
Build your working budget
Adjust the inputs below to create a directional event budget.
Estimated budget
Live estimate
- Hotel × 2 nights€190.00
- Per diem × 2€150.00
Estimated total€340.00
This is a directional estimate. Please verify live rates before booking.
Decision
Visit, exhibit, or skip?
Should you go?
Use this quick check to decide whether SS&O European Shared Services & Outsourcing Week fits your visit, exhibit or skip plan.
QUESTION 1 OF 6
For SS&O European Shared Services & Outsourcing Week, what is your primary role on the show floor?
Decision matrix
Compare participation options side by side to choose the best fit for your objectives.
visit
Your category focus and target suppliers align with the official exhibitor profile.
Best for
Buyers, engineers, and delegates sourcing Shared services technology solutions and Outsourcing services and consultancy solutions and benchmarking suppliers at SS&O European Shared Services & Outsourcing Week in Estoril.
Min. budget
$843.00
Timeline
4-8 weeks before opening day for registration, hotels, and travel.
Risks
Session times and ticket tiers may change - confirm the official agenda before booking.
exhibit
You have a defined lead-generation or distributor recruitment goal for this market.
Best for
Brands and manufacturers launching Shared services technology solutions and Outsourcing services and consultancy products who need qualified meetings with the event's trade audience.
Min. budget
$3,793.00
Timeline
3-6 months for stand booking, freight, staffing, and pre-show marketing.
Risks
Booth pricing and corner premiums vary by hall - confirm with the organiser sales team.
skip
Audience, geography, or commercial goals do not justify travel and stand costs this cycle.
Best for
Teams with weak category fit, budget constraints, or overlapping commitments during the Estoril show week.
Timeline
N/A
Risks
Skipping may mean missing buyer meetings if competitors exhibit or attend the same week.
FAQs & glossary
Answers
Frequently asked
When and where is SSO Week 2027 taking place?
The 2027 edition runs 10-13 May 2027 in the Lisbon area of Portugal. The event's venue listing points to the Estoril Congress Center on the Atlantic coast west of Lisbon, roughly 30 km from Humberto Delgado Airport. Confirm the final hall allocation and session timings on ssoweek.com before booking non-refundable travel.
Who attends SSOW and is it relevant if my centre is small?
The audience is dominated by shared services, GBS and outsourcing practitioners: heads of shared services, finance transformation and controllers, HR and payroll operations leads, procurement operations, IT service management and automation programme owners, alongside BPO providers and software vendors. Small and mid-sized centres attend for the benchmarking clinics and to compare captive, nearshore and BPO options before committing to a location.
Is SSO Week open to solution providers and vendors?
Yes, but pass categories differ for corporate practitioners, solution providers and service vendors. Check the registration page on ssoweek.com for the current categories, what each includes and the cut-off dates, and note that some practitioner-only sessions may be closed to vendors.
How do I get from Lisbon Airport to the Estoril venue?
Two practical routes. By rail: Red line metro from Terminal 1 to Alameda, Green line to Cais do Sodre, then the CP Cascais line to Estoril, followed by an 8-12 min walk - about 60-75 min and roughly EUR 5-6 in fares. By road: metered taxi or ride-hail, 30-40 min outside peak traffic at approximately EUR 30-45. Allow an hour on weekday mornings when the A5 corridor is congested.
Where should I stay for the conference?
Delegates who want to walk to sessions stay in Estoril, where five-star and four-star seafront hotels sit within 5-15 min of the congress district and inventory is limited in May. Delegates combining the event with Lisbon meetings base themselves near Cais do Sodre, Baixa-Chiado or Alameda, which gives a 35-45 min commute on the Cascais line. Book early either way, since the show dates overlap the late-spring city season.
Do I need a visa to attend in Portugal?
Portugal is in the Schengen area. Many nationalities, including EU/EEA, UK, US, Canadian and Japanese travellers, can enter visa-free for short business trips within the 90-days-in-180 rule, but the position depends on your passport. Visa nationals should apply at the Portuguese consulate well ahead and use the organiser registration confirmation as supporting evidence. Check the current status of the EU Entry/Exit System and ETIAS before booking.
What language are the sessions in, and will there be interpretation?
The international programme is delivered in English. Portuguese is the local language and is useful outside the venue, but you do not need it to attend sessions or hold supplier meetings. If simultaneous interpretation is offered for any track, it will be stated in the agenda on ssoweek.com.
What is the dress code and what should I pack for May in Estoril?
Business or smart business casual: jackets without ties are common, and comfortable shoes matter for the seafront walk between hotels and the venue. Expect 20-23 C days, 13-15 C nights, breezier conditions on the coast and a real chance of short showers, so pack layers and a compact umbrella. Power is 230 V with Type C and F sockets.
How do I make the networking time worthwhile?
Pre-book meetings before you travel. Review the delegate list or event app as soon as it opens, prioritise eight to ten target contacts, and use the case-study and roundtable sessions to meet peers working on the same process families. Bring a one-page summary of your centre - scope, FTE, locations, systems - because benchmarking conversations move faster with numbers on the table.
Can I combine the conference with visits to Lisbon or Cascais?
Yes. The Cascais line links Estoril to both Cascais and Lisbon's Cais do Sodre in roughly 10 and 35-40 min respectively, so a half-day either side of the programme is realistic. Plan around the commuter peaks and check service times for the evening you arrive, particularly if you are landing late at LIS.
What should exhibitors and sponsors know before committing?
Confirm what the package includes - stand size, delegate passes, speaking slots, lead-capture access and branding - because these differ between sponsorship tiers. Ask for the exhibitor manual, build and breakdown windows and any restrictions on rigging or AV, and check whether formal matchmaking with practitioner delegates is offered. Do not assume a speaking slot is included in a stand-only contract.
Glossary
- Shared Services Centre (SSC)
- An in-house unit that consolidates transactional work such as accounts payable, payroll, billing or IT support from several business units into one delivery organisation working to agreed service levels.
- Global Business Services (GBS)
- A multi-function evolution of the SSC model in which finance, HR, procurement, IT and analytics sit under one operating structure and governance model across regions.
- Business Process Outsourcing (BPO)
- Contracting a third party to run defined processes, priced per transaction, per FTE or per outcome, governed by service levels and contract change mechanisms.
- Captive centre / Global Capability Centre (GCC)
- A wholly owned offshore or nearshore delivery centre, used when a company wants direct control of talent, process IP and customer data rather than an outsourced model.
- Order-to-Cash (O2C)
- The end-to-end cycle from customer order and credit check through invoicing, collections and cash application, closing when cash is matched to the invoice.
- Procure-to-Pay (P2P)
- The cycle from requisition and purchase order through goods receipt, invoice matching and supplier payment.
- Record-to-Report (R2R)
- Month-end and year-end close activity: journal entries, balance sheet reconciliations, consolidation and both management and statutory reporting.
- Service Level Agreement (SLA)
- The contractual metric set - turnaround time, accuracy, first-time-right rate, escalation paths - that defines whether an SSC or BPO provider is delivering.
- Robotic Process Automation (RPA)
- Software bots that replicate rule-based keystroke tasks inside existing systems, usually deployed as a first automation layer before deeper process redesign.
- Hyperautomation
- A combined programme of RPA, workflow orchestration, intelligent document processing, low-code tooling and machine learning applied across an entire process rather than to isolated tasks.
- Intelligent Document Processing (IDP)
- Optical character recognition combined with machine learning to extract, validate and route data from invoices, contracts, remittances and forms into downstream ERP workflows.
- Process mining
- Analysis of event logs from ERP and ticketing systems to show how a process actually runs versus how it was designed, exposing rework loops, bottlenecks and automation candidates.
- Agentic AI and digital workers
- AI systems that plan and execute multi-step tasks within defined guardrails, often paired with human review, audit logging and escalation rules.
- FTE (full-time equivalent) and cost per FTE
- The unit used to size a shared services centre, price BPO contracts and benchmark labour cost across delivery locations.
- Centre of Excellence (CoE)
- A specialist team that owns standards, tooling and capability for a discipline such as automation, analytics or financial controlling, and supports the wider delivery network.
- Transition and knowledge transfer
- The structured programme - shadowing, reverse shadowing, hypercare, documentation - for moving a process from a local team into an SSC or third-party provider.
- Attrition
- The annual leaver rate in a delivery centre, tracked because it drives recruitment, training, quality and ultimately cost per transaction.
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Also known as
Alternate names and search phrases for this event.
- SS&O European Shared Services & Outsourcing Week 2027
- SS&O European Shared Services & Outsourcing Week Estoril 2027
- SS&O European Shared Services 2027
- SS&O European Shared Services Estoril 2027
- SS 2027
- SS Estoril 2027
- Estoril PT
- Conference Estoril 2027
- Shared services technology solutions
- Outsourcing services and consultancy
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Sources
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Date checked
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