Trade show
ICMI Contact Center Expo 2026
The ICMI Contact Center Expo & Conference is scheduled for October 26-29, 2026, at the Gaylord Palms Resort & Convention Center in Orlando, FL. This B2B trade show focuses on contact center operations, AI integration, customer experience, and workforce optimization. It features comprehensive conference tracks, hands-on training, site tours, networking opportunities, and an innovation expo with exhibitors showcasing cutting-edge solutions. The event anticipates 900+ attendees, 35+ exhibitors, 50+ speakers, and 45+ sessions.
The ICMI Contact Center Expo & Conference is scheduled for October 26-29, 2026, at the Gaylord Palms Resort & Convention Center in Orlando, FL. This B2B trade show focuses on contact center operations, AI integration, customer experience, and workforce optimization. It features comprehensive conference tracks, hands-on training, site tours, networking opportunities, and an innovation expo with exhibitors showcasing cutting-edge solutions. The event anticipates 900+ attendees, 35+ exhibitors, 50+ speakers, and 45+ sessions.
Event details
- Dates: 26–29 Oct 2026
- Location: Orlando, FL, USA
- Venue: Gaylord Palms Resort & Convention Center
- Industry: Contact Center
- Category: Trade show
Audience scale
- Exhibitors: 35+
- Attendees: 900+
Why exhibit
Exhibitors can network with leading problem solvers and gain access to the latest cutting-edge solutions to transform interactions, optimize workforce, and deliver exceptional experiences.
Why visit
Attendees will discover, learn, and connect with high-impact case studies and hands-on training that solve operational hurdles, leaving with a validated roadmap for AI integration and workforce optimization.
Exhibitor profile
- Artificial Intelligence
- Cloud Solutions
- Workforce Optimization
- Customer Experience
- Contact Center Resources
- Multichannel/Omnichannel Suites
Visitor profile
- Contact Center Professionals
- Customer Experience Leaders
- IT Leaders
- Operations Managers
Industries
- Contact Center
- Customer Experience
- AI
- Technology
Organisers
- Informa PLC
- ICMI by Informa