Digital buyer journeys
What digital buyer journeys means for buyers and exhibitors in this sector.
Event overview
Overview
The HETT Show 2026 is a premier event focusing on digital transformation in healthcare, bringing together key decision-makers and innovative suppliers.
Set in ExCeL London, this exhibition will feature over 150 suppliers and 200 expert speakers, providing invaluable insights and networking opportunities for healthcare professionals.
Attendees will gain access to CPD-certified sessions and discussions on the latest trends and technologies shaping the future of healthcare.
TL;DR
- 1Dates and Venue: HETT Show takes place from 29-30 October 2026 at ExCeL London, UK.
- 2Scale and Focus: The event will gather 3,000 public sector health attendees and over 150 innovative suppliers.
- 3Organiser: Hosted by GovNet Communications, the show focuses on digital transformation in healthcare.
- 4Buyer Authority: Attendees include NHS leaders, trust managers, and digital transformation teams.
- 5Entry: Free registration is available for NHS, public sector, and academic professionals.
Why visit
Attending the HETT Show offers healthcare professionals the chance to engage with leading innovators and gain insights into the latest technologies. With over 50 hours of CPD-certified content, attendees can enhance their knowledge and skills while networking with peers. The event also provides a platform to explore solutions that improve patient outcomes and operational efficiency.
Why exhibit
Exhibiting at the HETT Show allows companies to showcase their innovations directly to influential decision-makers in the healthcare sector. With a targeted audience of NHS leaders and digital transformation teams, exhibitors can generate high-quality leads and build lasting relationships. The event offers various sponsorship opportunities to maximize brand visibility and engagement.
Attendees, exhibitors & solutions
Who this event is for
Visitor profile
Typical attendee groups you can expect to meet.
NHS and private healthcare decision-makers
Digital transformation and CIO office leads
Healthcare IT and informatics professionals
Clinical and operational managers
Data, analytics and interoperability specialists
Estates and facilities technology buyers
Exhibitor profile
Main supplier and exhibitor segments present at the show.
Healthcare software and EHR vendors
Digital health and telehealth providers
Clinical decision support and analytics firms
Patient engagement and portal platforms
IT infrastructure and cybersecurity suppliers for health
Medical device and diagnostics connectivity providers
Product categories
Key solution areas showcased across the event.
Electronic patient records and clinical software
Telehealth and remote monitoring platforms
Healthcare data analytics and population health tools
Cybersecurity and interoperability solutions
Patient portals and engagement apps
Digital diagnostics and connected medical devices
Location & Facilities
Venue
ExCeL London
Royal Victoria Dock, 1 Western Gateway, Royal Docks, London, E16 1XL
Facilities
Parking
ExCeL London in London typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Food options
On-site catering
On-site diningParking: ExCeL London in London typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Gate: Follow organiser signage to the main visitor entrance at ExCeL London for badge collection; allow extra time for security screening during peak morning arrival.
Attend
Entry & tickets
Free registration
Who runs the show
Organisers
GovNet Communications
Intelligence
Market context
Key market insights, trends, news and related events to help you understand the bigger picture.
London, UK
Why it matters
On 2026-10-29 to 2026-10-30, HETT Show in London covering Healthcare IT solutions, Digital health applications, Patient management systems, Telehealth technologies, Data analytic gives medical buyers a single calendar window to compare suppliers, validate specs on the stand, and book follow-ups before the next buying cycle - especially when your roadmap matches the published exhibitor profile.
Industry trends
Key trends shaping this market and its wider industry.
Sustainability in procurement
What sustainability in procurement means for buyers and exhibitors in this sector.
Automation and labour efficiency
What automation and labour efficiency means for buyers and exhibitors in this sector.
Regional supply-chain resilience
What regional supply-chain resilience means for buyers and exhibitors in this sector.
Hybrid engagement models
What hybrid engagement models means for buyers and exhibitors in this sector.
Plan your trip
Travel & logistics
Local currency · GBP
Arrival airports
Choose from the following airports, with convenient access to the event and venue.
London Heathrow
Heathrow is the main long-haul gateway. The Elizabeth line runs from the Heathrow terminals through central London to Custom House without a change, which avoids the Piccadilly line plus DLR combination. Taxis are metered and expensive in peak traffic
Approx. 35-40 km west of the Royal Docks
to venue
Approx. 60-90 min by road depending on traffic; approx. 50-60 min by Elizabeth line to Custom House
by car
London City
The closest airport to ExCeL and the most convenient option for European arrivals. DLR from London City Airport connects to Canning Town for the Jubilee line, DLR or Elizabeth line onward to Custom House
Approx. 5 km from the Royal Docks
to venue
Approx. 10-15 min by taxi; approx. 15-20 min by DLR with a change at Canning Town
by car
London Gatwick
Take Gatwick Express or Thameslink to London Bridge or Farringdon, then Jubilee line to Canning Town and DLR, or the Elizabeth line to Custom House. Allow extra time for the cross-London change with luggage
Approx. 45-50 km south of the Royal Docks
to venue
Approx. 75-100 min by road; approx. 60-75 min by rail via London Bridge or Farringdon
by car
London Stansted
Stansted Express reaches Liverpool Street, where the Elizabeth line runs direct to Custom House. Road transfers use the M11 and A13 and are slow in the morning peak
Approx. 55 km north-east of the Royal Docks
to venue
Approx. 60-80 min by road; approx. 70-85 min by rail via Liverpool Street
by car
London Luton
Thameslink from Luton Airport Parkway reaches Farringdon for the Elizabeth line to Custom House. The shuttle bus between terminal and parkway station adds 10-15 minutes
Approx. 55-60 km north-west of the Royal Docks
to venue
Approx. 80-110 min by road; approx. 75-90 min by rail via Farringdon
by car
London Southend
Greater Anglia services run from Southend Airport to Stratford, where the DLR or Elizabeth line completes the trip to Custom House. A small airport with short security queues but limited flight choice
Approx. 60 km east of the Royal Docks
to venue
Approx. 60-75 min by road; approx. 60-75 min by rail via Stratford
by car
Hotel tiers
A range of accommodation options near the venue and across key areas.
Holiday Inn Express London - Stratford by IHG
midscale
StratfordLimited-service base near Stratford station, with DLR and Elizabeth line links to Custom House. Good value if you also want Westfield shopping and mainline rail for evening plans. Approx. night band, confirm on booking.
Holiday Inn Express London-Royal Docks, Docklands by IHG
midscale
Royal Docks / DocklandsThe most convenient midscale option for walking or a very short DLR hop to ExCeL. Expect the highest rates of the Holiday Inn Express set during event weeks. Approx. night band, confirm on booking.
Holiday Inn Express London - Greenwich by IHG
midscale
GreenwichGreenwich base with restaurants and the Cutty Sark nearby; reach Custom House via DLR or the Jubilee line to Canning Town. Approx. night band, confirm on booking.
Holiday Inn Express London - Park Royal by IHG
midscale
Park Royal, West LondonCheapest of the captured options but the longest commute, roughly an hour to the Royal Docks by Central line and Elizabeth line. Only sensible if you have west London meetings too. Approx. night band, confirm on booking.
Courtyard by Marriott London City Airport
upscale
London City Airport / Royal DocksFour-star closest to the venue with parking noted in the capture, useful for teams driving in with stand kit. Short DLR or taxi hop to ExCeL. Approx. night band, confirm on booking.
InterContinental London - the O2 by IHG
upscale
Greenwich Peninsula / North GreenwichFull-service hotel beside The O2 with Jubilee line and Elizabeth line options toward Custom House, plus evening dining on the peninsula. Approx. night band, confirm on booking.
The Westin London City
luxury
City of London / BanksideCentral London five-star with spa facilities; best if your trip mixes HETT with City or NHS England meetings. Allow 30-45 minutes to ExCeL via the Elizabeth line in peak hours. Approx. night band, confirm on booking.
Local transport
Get around the city with these convenient transport options.
rail (Elizabeth line)
Estimated costApprox. GBP 12-14 contactless single (Heathrow premium fare applies)
Best forHeathrow Terminals 2 and 3 to Custom House
Direct service on the Elizabeth line toward Abbey Wood, roughly 50-60 minutes. Tap in and out with contactless or Oyster; the Heathrow premium fare makes this the cheapest sensible airport-to-venue option for one traveller. Confirm live fares on tfl.gov.uk.
DLR
Estimated costApprox. GBP 2.80-3.50 contactless single (zones 2-3)
Best forLondon City Airport to Custom House via Canning Town
Short DLR hop with a change at Canning Town, roughly 15-20 minutes door to door including the walk from the terminal. Step-free access at Custom House.
rail (Elizabeth line / DLR)
Estimated costApprox. GBP 2.00-2.80 contactless single (zones 2-3)
Best forStratford to Custom House
Two or three stops on the DLR or one stop on the Elizabeth line. Useful if you stay in Stratford for cheaper hotel rates.
rail (Elizabeth line)
Estimated costApprox. GBP 2.80-3.80 contactless single (zones 1-3)
Best forLiverpool Street to Custom House
The fastest central London approach for delegates staying in the City or arriving from Stansted via Liverpool Street. Journey time is roughly 10-12 minutes.
taxi
Estimated costApprox. GBP 12-18 metered fare
Best forLondon City Airport to ExCeL London
Very short transfer but traffic on the A112 and Royal Docks Road can add time during the morning peak. Use the signed drop-off area rather than the hall frontage.
taxi
Estimated costApprox. GBP 70-95 metered fare
Best forLondon Heathrow to ExCeL London
Allow 60-90 minutes in traffic. For solo travellers the Elizabeth line is faster and far cheaper; taxis make sense for teams with luggage or stand materials.
taxi
Estimated costApprox. GBP 85-120 metered fare
Best forLondon Gatwick to ExCeL London
The longest of the common airport transfers, often 75-100 minutes via the M25 and A13. Rail via London Bridge or Farringdon is usually quicker in peak hours.
parking
Estimated costApprox. GBP 20-25 per day (confirm current venue tariff)
Best forExCeL London on-site multi-storey parking
On-site parking is available at ExCeL and is the practical choice for exhibitors unloading stand kit. Pre-book where the venue allows and arrive early on build day; confirm current rates and height restrictions with the venue before travelling.
Weather
Late-October London is typically cool and changeable: daytime highs around 12-15 C, nights falling to roughly 6-10 C, with rain on many days and often as short showers rather than all-day downpours. The Royal Docks are exposed to wind off the water, so the walk between Custom House station, the DLR stops and the hall entrances feels colder than the forecast suggests. Pack a waterproof outer layer and a warm mid-layer, and check the forecast 48 hours before travel.
Plan for the climate
Check temperatures and pack accordingly
Venue connectivity
UK mobile coverage in the Royal Docks is strong on 4G and 5G from EE, Vodafone, Three and O2, and pay-as-you-go eSIMs can be bought before you fly. ExCeL offers venue Wi-Fi, but throughput varies with crowd density, so treat it as suitable for email and badge checks rather than live product demos. UK sockets are Type G, 230 V, so EU, US and Asian plugs need an adapter. Keep a phone hotspot as backup for stand demos and card payments.
Ride-hailing
Taxis
Public transit
Car rentals
Cultural notes
Useful information to help you have a smooth and respectful visit.
Currency and payments
London uses pound sterling (GBP). Contactless cards and phone wallets are accepted almost everywhere, including on Transport for London services, and cash is rarely needed.
Tipping
Service charges are often already included in London restaurant bills. If not, 10-12.5 percent is customary; tipping taxi drivers by rounding up is normal.
Business dress
Smart casual is the standard at UK health tech events: a shirt or knitwear with smart trousers or dark jeans. Suits are unusual on the exhibition floor.
Greetings and small talk
A handshake and first names are normal in British business settings. Opening with the weather or the journey is a common icebreaker before getting to the procurement conversation.
Punctuality
Meetings start on time. If a train is delayed, message your contact rather than arriving late without warning, and build 20 minutes of slack around Docklands transfers.
Accessibility and inclusion
UK venues expect step-free access, accessible toilets and assistance dogs to be accommodated. Ask the organiser in advance for hearing loops, quiet rooms or scooter hire rather than relying on walk-up availability.
Practical guides
Visitor & Exhibitor Essentials
Everything needed to arrive prepared, navigate the event, and make the visit productive.
Flights
Destination: LHR
Book long-haul travel into Heathrow where possible, because the Elizabeth line connects the airport to Custom House without a change. European delegates should compare London City, which is minutes from the Royal Docks, against Heathrow on total door-to-door time rather than ticket price alone. Fares for late-October departures typically firm up six to ten weeks out, and the bands shown here are planning estimates from a capture search rather than live quotes: confirm prices, baggage and change rules before purchase. If you are crossing London with luggage, allow at least 90 minutes between a rail arrival and your first meeting.
Transport
Get to the venue and around the city with these options.
Airport → venue: Primary gateways: London Heathrow (LHR): Approx. 60-90 min by road depending on traffic; approx. 50-60 min by Elizabeth line to Custom House; London City (LCY): Approx. 10-15 min by taxi; approx. 15-20 min by DLR with a change at Canning Town; London Gatwick (LGW): Approx. 75-100 min by road; approx. 60-75 min by rail via London Bridge or Farringdon; London Stansted (STN): Approx. 60-80 min by road; approx. 70-85 min by rail via Liverpool Street. Allow road or rail time to ExCeL London; on-site
Hotel → venue: Precinct hotels near ExCeL London: Stratford: Holiday Inn Express London - Stratford by IHG; Royal Docks / Docklands: Holiday Inn Express London-Royal Docks, Docklands by IHG; Greenwich: Holiday Inn Express London - Greenwich by IHG.
Ride-hail: Uber, Bolt and FREENOW all operate across London, with London City Airport and the Royal Docks well covered for standard and executive cars. Use the pickup and drop-off areas signed by ExCeL rather than hailing on the approach roads. Expect surge pricing when a large event closes, so consider walking to Custom House and taking the DLR or Elizabeth line instead. Black cabs can be hailed in central London but are rarely available on the Docklands approach roads.
Public transit: Transport for London runs both services that serve ExCeL. Custom House is the station named by the venue and is served by the DLR and the Elizabeth line, with Prince Regent DLR convenient for the western halls. From Heathrow, the Elizabeth line runs through central London to Custom House without a change; from Gatwick, Stansted, Luton and Southend, take a rail service into London and join the Elizabeth line at Farringdon, Liverpool Street or Paddington. Within the Royal Docks, DLR hops from Canning Town, Stratford, Greenwich and London City Airport take a few minutes. Pay with contactless or Oyster; single fares inside London zones are typically around GBP 2-4, with Heathrow journeys charged at a premium. Confirm live fares and service status on tfl.gov.uk before travelling.
Parking: ExCeL London has on-site multi-storey parking at the Royal Victoria Dock, which is the practical option for exhibitors and visitors driving in with equipment. Pre-book where the venue allows, arrive before the morning peak, and check current daily tariffs, height restrictions and hall access routes with the venue or organiser. Drop-off areas are signed separately from the car parks, and the surrounding roads are controlled parking zones, so do not leave a vehicle on the approach roads.
Weather
Plan and pack for the event climate.
Month: Late October 2026 (event window)
Temperature: Approx. 12-15 C by day and 6-10 C at night, with the Royal Docks feeling colder in wind off the water
Seasonality: October is one of London's wetter months, with rain on roughly half of days, usually as passing showers rather than continuous rain. Daylight shortens noticeably and the clocks go back on the last Sunday of October, so plan evening walks to the station before dusk.
Packing: Bring a warm mid-layer, a waterproof jacket or compact umbrella, and comfortable shoes for long days on hard hall floors. Add a Type G plug adapter, a contactless card for transport and a reusable water bottle. If you are exhibiting, pack spare cables and a hotspot, and keep printed one-pagers in a waterproof case for the walk between Custom House and the halls.
Plan your trip
Planning
Best day to visit: Day 2 (mid-show)
Mid-show days at HETT Show usually combine full exhibitor attendance with scheduled B2B meetings, before early pack-down on the final day.
T-1
Register and confirm your pass category
T-2
Build a target list from the exhibitor directory
T-3
Lock in travel and a refundable hotel
T-4
Read the schedule and pre-plan sessions
T-5
Plan the route to Custom House
T-6
Prepare a one-page procurement brief
T-7
Check access and ID requirements
T-8
Pack for a docklands day
T-9
Re-check organiser emails
T-10
Work the floor in blocks
Sample visitor itinerary
Route-optimised day
Day 1 · morning
Registration and hall orientation at ExCeL London
Day 2 · core sessions
Supplier meetings and product demos
Day 3 · wrap-up
Final negotiations and follow-up
Networking spots
2HETT Show registration concourse
ExCeL London
Central meeting point before and between hall appointments during show days.
Organiser B2B lounge (if offered)
ExCeL London
Hosted matchmaking and buyer programmes when published by the organiser.
Budget
Costs & budget
Build your working budget
Adjust the inputs below to create a directional event budget.
Estimated budget
Live estimate
- Hotel × 2 nights£190.00
- Per diem × 2£150.00
Estimated total£340.00
This is a directional estimate. Please verify live rates before booking.
Decision
Visit, exhibit, or skip?
Should you go?
Use this quick check to decide whether HETT Show fits your visit, exhibit or skip plan.
QUESTION 1 OF 6
For HETT Show, what is your primary role on the show floor?
Decision matrix
Compare participation options side by side to choose the best fit for your objectives.
visit
Your category focus and target suppliers align with the official exhibitor profile.
Best for
Buyers, engineers, and delegates sourcing Healthcare IT solutions and Digital health applications solutions and benchmarking suppliers at HETT Show in London.
Min. budget
$450.00
Timeline
4-8 weeks before opening day for registration, hotels, and travel.
Risks
Session times and ticket tiers may change - confirm the official agenda before booking.
exhibit
You have a defined lead-generation or distributor recruitment goal for this market.
Best for
Brands and manufacturers launching Healthcare IT solutions and Digital health applications products who need qualified meetings with the event's trade audience.
Min. budget
$2,200.00
Timeline
3-6 months for stand booking, freight, staffing, and pre-show marketing.
Risks
Booth pricing and corner premiums vary by hall - confirm with the organiser sales team.
skip
Audience, geography, or commercial goals do not justify travel and stand costs this cycle.
Best for
Teams with weak category fit, budget constraints, or overlapping commitments during the London show week.
Timeline
N/A
Risks
Skipping may mean missing buyer meetings if competitors exhibit or attend the same week.
FAQs & glossary
Answers
Frequently asked
Glossary
- ICS (Integrated Care System)
- The regional partnership of NHS organisations, local councils and other providers that plans and delivers health and care services across a defined area of England. ICS priorities usually shape which digital projects NHS buyers bring to HETT.
- ICB (Integrated Care Board)
- The statutory NHS body inside each ICS that holds the budget and makes commissioning decisions. ICB digital and transformation leads are a core buyer group for exhibitors at ExCeL.
- NHS Trust / Foundation Trust
- The provider organisation that runs hospitals, community or mental health services. Trust-level CIO, CCIO and CNIO teams typically lead technology procurement and pilot projects discussed on the HETT stages.
- EPR (Electronic Patient Record)
- The core clinical record system used by a hospital or trust. EPR consolidation and replacement is one of the largest recurring themes in UK health tech procurement and a common conversation topic on the exhibition floor.
- FHIR (Fast Healthcare Interoperability Resources)
- An HL7 standard for exchanging healthcare data via modern web APIs. Suppliers demonstrating interoperability at HETT are frequently asked whether their product exposes FHIR interfaces.
- HL7 v2
- The older messaging standard still carrying most hospital interface traffic in the UK. Integration and interface-engine vendors at the show usually support both HL7 v2 and FHIR.
- DTx (Digital Therapeutic)
- An evidence-backed software product that treats or manages a condition, often prescribed or recommended by a clinician. NHS adoption depends on clinical evidence, DTAC-style assessment and reimbursement routes.
- Virtual ward
- A model where patients receive hospital-level monitoring and clinical oversight at home using remote monitoring devices and a clinical hub. It is a recurring theme in NHS discharge and capacity programmes and appears in HETT conference content and supplier demos.
- RPM (Remote Patient Monitoring)
- Connected devices and platforms that send patient measurements such as blood pressure, oxygen saturation or weight to a clinical team. RPM underpins virtual wards and long-term condition management.
- TEC (Technology Enabled Care)
- Assistive and monitoring technology used in social care and community settings, including alarms, sensors and telehealth hubs. Relevant to local authority and community health delegates as well as NHS trusts.
- DSPT (Data Security and Protection Toolkit)
- The annual self-assessment that NHS-connected organisations complete to evidence data security. Suppliers are routinely asked about DSPT status during NHS procurement, so keep the evidence pack ready for stand conversations.
- DCB0129 and DCB0160
- The two NHS clinical risk management standards: DCB0129 applies to manufacturers of health IT, DCB0160 to the deploying NHS organisation. Clinical safety documentation is a standard question from trust clinical safety officers at HETT.
- CCIO / CNIO
- Chief Clinical Information Officer and Chief Nursing Information Officer: clinician roles that bridge medicine or nursing and digital strategy inside a trust. Both groups are prominent in HETT's clinical leadership content.
- Population health management (PHM)
- The use of linked data and analytics to identify at-risk cohorts and target care earlier. In England it is closely tied to ICS-level data platforms and risk stratification tools.
- Clinical AI assurance
- The governance work needed before an AI tool can be used on patients: validation, bias testing, monitoring and regulatory status. AI vendors at HETT are usually expected to explain assurance evidence, not just model accuracy.
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Also known as
Alternate names and search phrases for this event.
- Digital Health Event
- ExCeL London
- UK Healthcare Events
- Health Technology 2026
- HETT Show 2026
- HETT Show London 2026
- HETT 2026
- HETT London 2026
- London UK
- Healthcare Technology London 2026
2 more alternate names hidden
Digital business cards for the show floor
Display a free company card at your booth, or share your professional card on the show floor.