Digital buyer journeys
What digital buyer journeys means for buyers and exhibitors in this sector.
Event overview
Overview
Field Service Europe 2026 will be held from 26 to 28 October at Hotel Okura Amsterdam, Netherlands. This conference brings together service leaders to discuss innovations in service delivery, AI adoption, and operational strategies.
Attendees will have the opportunity to network with industry experts and explore the latest technologies shaping the future of service. Field Service Europe takes place in Amsterdam, Netherlands.
TL;DR
- 1Dates and Venue: Field Service Europe 2026 takes place from 26-28 October 2026 at Hotel Okura Amsterdam, Netherlands.
- 2Scale and Focus: This event focuses on service transformation, AI adoption, and operational efficiency in the service industry.
- 3Organiser: The event is organised by WBR, known for leading industry conferences.
- 4Buyer Authority: Attendees include service directors, aftermarket leaders, and decision-makers in the service sector.
- 5Entry: Registration is required; early bird pricing is available.
Why visit
Field Service Europe 2026 runs 26-28 October at Hotel Okura Amsterdam, and the programme is built around the operating problems European service organisations are actually solving this year: dispatching engineers profitably across borders, cutting repeat visits on installed base, and turning service from a cost centre into an aftermarket revenue line.
Why exhibit
Exhibitors will showcase their solutions to a targeted audience of service professionals, gaining visibility and potential partnerships. The event is organised by WBR, known for leading industry conferences. Attendees include service directors, aftermarket leaders, and decision-makers in the service sector.
Attendees, exhibitors & solutions
Who this event is for
Visitor profile
Typical attendee groups you can expect to meet.
Service directors and heads of field service at OEMs, utilities, medical device and industrial equipment manufacturers
Aftermarket and service-business P&Ls owners measuring contract margin, attach rate and service revenue growth
Field operations and dispatch managers responsible for scheduling, utilisation and first-time-fix performance
Directors of service technology and digital transformation evaluating FSM platforms, AI scheduling and connected-asset data stacks
Technical support and remote diagnostics leaders moving from reactive repair to predictive intervention
Service parts, inventory and reverse-logistics managers balancing truck stock, depot holding and SLA commitments
Workforce and training leads managing technician skills matrices, certification and capacity in tight labour markets
Consultants, systems integrators and analysts advising European service organisations on transformation programmes
Exhibitor profile
Main supplier and exhibitor segments present at the show.
Field service management (FSM) platform vendors selling scheduling, dispatch, mobile work order and service contract modules to European service organisations
AI and optimisation software providers offering dynamic scheduling, route optimisation and demand forecasting for technician workforces
Remote diagnostics, AR-guided repair and connected-worker tooling suppliers focused on first-time-fix improvement
IoT and asset telemetry platforms that stream machine data into service workflows for condition monitoring and predictive maintenance
Service parts, inventory and depot logistics providers covering truck stock optimisation, forward stocking locations and reverse logistics
Warranty, entitlements and service contract billing systems that connect claims, SLA credits and aftermarket revenue reporting
Systems integrators, service transformation consultancies and analyst firms that implement or benchmark service operations across Europe
Rugged devices, field connectivity and workforce training providers supporting technician productivity and certification
Product categories
Key solution areas showcased across the event.
Field service management (FSM) suites: scheduling, dispatch, mobile work orders, service history and contract administration
AI scheduling and dispatch optimisation engines, including skills-based routing, SLA priority logic and territory design
Remote diagnostics, connected-worker and AR-guided repair tools for technician support and knowledge capture
IoT and connected-asset telemetry platforms feeding condition monitoring and predictive maintenance models
Service parts and inventory optimisation, including truck stock rules, forward stocking locations and depot replenishment
Warranty, entitlement and claims management systems with SLA credit and cost recovery workflows
Service contract, subscription and outcome-based billing platforms for aftermarket revenue management
Customer self-service portals: appointment booking, asset registration, status tracking and service feedback
Service analytics and BI: first-time-fix, MTTR, utilisation, contract margin and technician productivity dashboards
Technician workforce management: skills matrices, certification tracking, training content and capacity planning
Reverse logistics and depot repair management for failed parts, modules and exchange units
Rugged mobile hardware, field connectivity and headset or dispatch console equipment for control rooms
Location & Facilities
Venue
Halls & areas
1Hotel Okura Amsterdam Event and Meeting Spaces
Hotel Okura Amsterdam
Hotel Okura Amsterdam, Ferdinand Bolstraat 333, 1072 LH Amsterdam, Netherlands
Facilities
Parking
Hotel Okura Amsterdam in Amsterdam typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Food options
On-site catering
On-site diningParking: Hotel Okura Amsterdam in Amsterdam typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Gate: Follow organiser signage to the main visitor entrance at Hotel Okura Amsterdam for badge collection; allow extra time for security screening during peak morning arrival.
Attend
Entry & tickets
Who runs the show
Organisers
Dezide to connect with fellow service leaders in a more intimate setting and discuss the c
Organiser
Intelligence
Market context
Key market insights, trends, news and related events to help you understand the bigger picture.
Amsterdam, Netherlands
Why it matters
On 2026-10-26 to 2026-10-28, Field Service Europe in Amsterdam covering Service management software and platforms, AI and automation tools for service, Field service management solutions, Cust gives technology buyers a single calendar window to compare suppliers, validate specs on the stand, and book follow-ups before the next buying cycle - especially when your roadmap matches the published exhibitor profile.
Industry trends
Key trends shaping this market and its wider industry.
Sustainability in procurement
What sustainability in procurement means for buyers and exhibitors in this sector.
Automation and labour efficiency
What automation and labour efficiency means for buyers and exhibitors in this sector.
Regional supply-chain resilience
What regional supply-chain resilience means for buyers and exhibitors in this sector.
Hybrid engagement models
What hybrid engagement models means for buyers and exhibitors in this sector.
Plan your trip
Travel & logistics
Local currency · EUR
Arrival airports
Choose from the following airports, with convenient access to the event and venue.
Amsterdam Schiphol
to venue
by car
Hotel tiers
A range of accommodation options near the venue and across key areas.
Hotel Okura Amsterdam (venue hotel), Ferdinand Bolstraat 333
On site - sessions and accommodation in the same property to venue
USD 340–480 / night
Five-star property in De Pijp with parking garage and valet; ask about any attendee room block or conference rate when booking.
4-star hotels, De Pijp and Museum Quarter
Approx. 0.5-2 km, 5-12 min by tram or on foot to venue
USD 210–320 / night
Best balance of walking distance and price; the Ferdinand Bolstraat and Ceintuurbaan tram corridor connects these properties to the venue.
4-star hotels, city centre (Dam Square to Centraal)
Approx. 3-4 km, 15-20 min by metro 52 or tram to venue
USD 230–350 / night
Convenient for evening dining and rail connections; budget the GVB ticket each day or buy a multi-day pass.
3-star and budget hotels, Amsterdam ring and Zuidas
Approx. 4-6 km, 20-30 min by metro 52 or tram to venue
USD 130–210 / night
More availability during event weeks; Zuidas also sits on the direct Schiphol rail line, which simplifies the arrival day.
Serviced apartments and B&B stays, De Pijp
Approx. 0.5-1.5 km, walkable to venue
USD 150–260 / night
Useful for teams travelling together; check tourist tax, cleaning fees and minimum-stay rules before comparing with hotel rates.
Local transport
Get around the city with these convenient transport options.
train (NS)
Estimated costApprox. EUR 5-7 single, 2nd class (estimate; confirm NS fares)
Best forAmsterdam Schiphol Airport station to Amsterdam Zuid or Amsterdam Centraal
Trains depart from the station under Schiphol terminal every few minutes. Amsterdam Zuid is the quicker exit for De Pijp via metro 52; Centraal suits tram connections.
metro (line 52, Noord-Zuidlijn)
Estimated costApprox. EUR 3.40 for a GVB 1-hour ticket (estimate; tap in with contactless)
Best forAmsterdam Zuid station to De Pijp station
Metro 52 runs every few minutes and De Pijp station is a short walk from Ferdinand Bolstraat 333. Contactless bank cards and mobile wallets work at the gates.
tram (GVB)
Estimated costApprox. EUR 3.40 per 1-hour GVB ticket; multi-day passes reduce the per-trip cost (estimate)
Best forAmsterdam Centraal or Museumplein to Ferdinand Bolstraat / Ceintuurbaan stops
Trams along the Ferdinand Bolstraat corridor stop within a few minutes' walk of the venue; use the GVB journey planner for the live line and stop for your hotel.
taxi
Estimated costApprox. EUR 45-65 for the 14 km trip on the meter (estimate; confirm fare before departure)
Best forAmsterdam Schiphol Airport to Hotel Okura Amsterdam
Official taxis wait at the rank outside Schiphol arrivals. At peak times the A4 and city ring can add 15-20 minutes, so allow buffer before a first session.
rideshare
Estimated costApprox. EUR 35-55 from Schiphol; approx. EUR 12-20 within the city (estimate)
Best forSchiphol Airport or city centre to Hotel Okura Amsterdam
Uber and Bolt both operate in Amsterdam. Pickup points at Schiphol are signposted outside the terminal; expect surge pricing during the morning peak.
airport parking / car
Estimated costApprox. EUR 5-7 per hour or EUR 45-70 per 24 hours in the venue garage (estimate; confirm hotel tariff)
Best forSelf-drive to Hotel Okura Amsterdam parking garage
Valet service is offered by the hotel. Central Amsterdam parking is expensive and the ring road is congested in the morning, so rail plus tram is usually faster.
bicycle / e-bike rental
Estimated costApprox. EUR 10-18 per day for a rental bike (estimate)
Best forDe Pijp to the venue and city centre
Amsterdam cycle lanes are the fastest short-hop option in De Pijp, but use dedicated lanes, signal when turning and lock the bike to a fixed rack.
taxi
Estimated costApprox. EUR taxi/rideshare from AMS to venue (estimate; confirm before travel)
Best forAmsterdam Schiphol (AMS) to Hotel Okura Amsterdam
20-30 min by taxi outside peak traffic; 45-60 min door to door using NS train plus GVB metro or tram; Primary gateway for the event. Direct NS trains run from below the terminal to Amsterdam Zuid and Amsterdam Centraal, with metro 52 and GVB trams connecting onward to De Pijp.
Weather
Late October in Amsterdam is cool and changeable: daytime highs typically 8-14 C, nights 5-9 C, with frequent rain showers and gusty westerly wind. Rain rarely lasts all day but can arrive quickly, and sunset falls around 18:00, so plan evening walks and dinners early. That combination means a waterproof shell, an umbrella and layers rather than a heavy winter coat.
Plan for the climate
Check temperatures and pack accordingly
Venue connectivity
The Netherlands has dense 4G and 5G coverage, and Schiphol, Amsterdam Centraal and the venue hotel all offer Wi-Fi. EU and EEA roaming is included in most European tariffs; visitors from outside the EU should arrange an eSIM or a local prepaid SIM at Schiphol or a city telecom shop. Power is 230 V at 50 Hz with type C and F plugs, so UK, US and Asian travellers need an adapter. Hotel Okura Amsterdam provides business-grade Wi-Fi for guests and conference areas; confirm meeting-room bandwidth if you plan live demos.
Ride-hailing
Taxis
Public transit
Car rentals
Cultural notes
Useful information to help you have a smooth and respectful visit.
Venue setting
Hotel Okura Amsterdam sits on Ferdinand Bolstraat in De Pijp, a dense neighbourhood of cafes, markets and independent shops about 15 minutes by tram from the historic centre. Because the hotel is also the conference venue, staying on property removes daily commuting and keeps evening peer conversations easy to join.
Getting around
Amsterdam runs on trams, metro 52, buses and bicycles. Tap a contactless bank card at GVB gates or buy a 1-hour ticket for around EUR 3.40. Bicycles have priority on dedicated lanes, and stepping into a cycle path without looking is the fastest way to annoy a local.
Business etiquette
Dutch business culture is direct and low-hierarchy: expect questions to be blunt and decisions to be argued on the merits. Punctuality matters, small talk is short, and first names are normal in meetings. Bring concrete numbers rather than vision statements.
Language and communication
Dutch is the local language, but business meetings and the conference run in English, and nearly all service staff switch comfortably. Learning a few words such as goedemorgen (good morning) and dank je wel (thank you) is appreciated but not required.
Payments and tipping
The euro is used everywhere and card or mobile contactless payment is near-universal, including transit gates and small cafes. Tipping is modest: rounding up the bill or leaving 5-10 percent in a restaurant is normal, and service charges are already included in most bills.
Food, drink and evening hours
De Pijp has a high density of restaurants and brown cafes within walking distance of the venue, so a 19:00 dinner after sessions needs no taxi. Kitchens generally serve until 21:30-22:00; late October evenings are cool, so a jacket for the walk back is worth packing.
Local timing and holidays
Late October falls after the Dutch autumn school break and before Sinterklaas season, so the city is busy with business travel and city breaks but not in a holiday peak. Shops typically close around 18:00-19:00 on weekdays, with late openings on Thursday in some areas and shorter Sunday hours.
Practical guides
Visitor & Exhibitor Essentials
Everything needed to arrive prepared, navigate the event, and make the visit productive.
Flights
Destination: AMS
Book into Amsterdam Schiphol (AMS), which has direct connections from most European hubs and is roughly 20-30 minutes by road from the venue. Aim to land by early afternoon on 25 October so the metro and tram connections to De Pijp are calm and you can locate the Ferdinand Bolstraat entrance before the opening morning. Late October is a normal business-travel period, not a holiday peak, but Monday morning arrivals and Friday departures price highest, so mid-week flexibility helps. For southern European or Nordic routings, compare a one-stop connection against rail plus a Rotterdam or Brussels flight before committing.
Transport
Get to the venue and around the city with these options.
Airport → venue: Primary gateways: Amsterdam Schiphol (AMS). Allow road or rail time to Hotel Okura Amsterdam; on-site parking is usually available at major exhibition venues.
Hotel → venue: Precinct hotels near Hotel Okura Amsterdam: Hotel Okura Amsterdam (venue hotel), Ferdinand Bolstraat 333; 4-star hotels, De Pijp and Museum Quarter; 4-star hotels, city centre (Dam Square to Centraal).
Ride-hail: Uber and Bolt both operate in Amsterdam, with pickup points signposted outside Schiphol arrivals and standard in-app hailing across the city. Expect roughly EUR 35-55 for the 14 km run from Schiphol to Hotel Okura Amsterdam and EUR 12-20 for short city hops, with surge pricing around the morning peak and after large events. Official metered taxis wait at ranks outside Schiphol and Centraal; agree the destination on the meter rather than a negotiated flat rate.
Public transit: Amsterdam's public transport is run by GVB for trams, metro and city buses, with NS running the national rail network. Tap a contactless bank card or phone at the gates, or buy a 1-hour GVB ticket for around EUR 3.40; multi-day passes pay off across a three-day stay. From Schiphol, take an NS train to Amsterdam Zuid (about 10 minutes) and metro 52 to De Pijp station, or continue to Centraal and pick up a tram along the Ferdinand Bolstraat corridor. Use the GVB journey planner with the address Ferdinand Bolstraat 333 for live routes and disruptions.
Parking: Hotel Okura Amsterdam has its own parking garage with valet service, charged per hour or per 24 hours at central Amsterdam rates, typically around EUR 5-7 per hour and EUR 45-70 per day. Confirm the current tariff and whether a conference rate applies when you book, as city parking pricing changes. Nearby commercial garages in De Pijp and the Museum Quarter offer alternatives but fill quickly on weekdays. Given the A4 and ring-road congestion and the cost, most attendees are better off arriving by train and using trams or metro 52 around the city.
Weather
Plan and pack for the event climate.
Month: Late October 2026 (autumn) in Amsterdam
Temperature: Typically 8-14 C by day and 5-9 C overnight, dropping further after dark and in wind
Seasonality: Autumn is one of the wetter stretches of the Dutch year, with frequent short showers, overcast spells and gusty westerly wind. Rain rarely settles in for a whole day, but a dry morning can turn wet by mid-afternoon, and daylight ends around 18:00.
Packing: Pack layers rather than one heavy coat: a waterproof shell or trench, a compact umbrella, a light jumper for air-conditioned session rooms, and comfortable waterproof shoes for tram stops and canal-side walking. Add a scarf for evening walks, an adapter for 230 V type C/F sockets, and business casual clothing for the conference itself. A small day bag for a laptop or notebook is more practical than a large case on GVB trams at peak times.
Plan your trip
Planning
Best day to visit: Day 2 (mid-show)
Mid-show days at Field Service Europe usually combine full exhibitor attendance with scheduled B2B meetings, before early pack-down on the final day.
T-1
Day 14 (12 Oct 2026): confirm your registration status on fieldserviceeu.wbresearch.com and check whether the pass includes meals, session recordings or the networking reception.
T-2
Day 1 (25 Oct): travel to Amsterdam, check in, and walk the Ferdinand Bolstraat area to locate the venue entrance and nearby tram stops before the opening morning.
Day 14
get written approval for travel and any internal data-sharing limits before you plan peer benchmarking conversations.
Day 12
book the flight into Amsterdam Schiphol (AMS) and choose an arrival that leaves a buffer before the first morning session on 26 October.
Day 12
reserve accommodation - Hotel Okura Amsterdam if you want to stay at the venue, otherwise a De Pijp or Museum Quarter hotel within tram or metro reach.
Day 10
draft your personal agenda. Pick two sessions per day that map to live internal projects, and note the operator questions you want answered.
Day 9
prepare a one-page service benchmark sheet with your own KPIs - first-time-fix rate, MTTR, utilisation, contract margin - so peer conversations are concrete.
Day 8
check passport validity (six months is a safe rule) and confirm whether your nationality needs a Schengen short-stay visa for the Netherlands.
Day 7
arrange travel insurance and a payment card that works contactless for GVB transit gates and NS train tickets.
Day 6
book any pre-event vendor meetings you want; supplier calendars fill up in the final week.
Day 5
install the GVB journey planner and an eSIM or roaming plan, and save the venue address Ferdinand Bolstraat 333 for maps.
Day 4
prepare questions for the FSM and AI scheduling vendors you plan to compare, including integration and data-migration constraints.
Day 3
pack layered clothing, a waterproof outer layer, comfortable shoes for canal-side walking and business-casual dress for sessions.
Day 2
download tickets, confirm check-in and share your arrival time with the hotel if you arrive after 20:00.
Sample visitor itinerary
Route-optimised day
Day 1 · morning
Registration and hall orientation at Hotel Okura Amsterdam
Day 2 · core sessions
Supplier meetings and product demos
Day 3 · wrap-up
Final negotiations and follow-up
Networking spots
2Field Service Europe registration concourse
Hotel Okura Amsterdam
Central meeting point before and between hall appointments during show days.
Organiser B2B lounge (if offered)
Hotel Okura Amsterdam
Hosted matchmaking and buyer programmes when published by the organiser.
Budget
Costs & budget
Build your working budget
Adjust the inputs below to create a directional event budget.
Estimated budget
Live estimate
- Hotel × 2 nights€190.00
- Per diem × 2€150.00
Estimated total€340.00
This is a directional estimate. Please verify live rates before booking.
Decision
Visit, exhibit, or skip?
Should you go?
Use this quick check to decide whether Field Service Europe fits your visit, exhibit or skip plan.
QUESTION 1 OF 6
For Field Service Europe, what is your primary role on the show floor?
Decision matrix
Compare participation options side by side to choose the best fit for your objectives.
visit
Your category focus and target suppliers align with the official exhibitor profile.
Best for
Buyers, engineers, and delegates sourcing Service management software and platforms and AI and automation tools for servic solutions and benchmarking suppliers at Field Service Europe in Amsterdam.
Min. budget
$1,027.00
Timeline
4-8 weeks before opening day for registration, hotels, and travel.
Risks
Session times and ticket tiers may change - confirm the official agenda before booking.
exhibit
You have a defined lead-generation or distributor recruitment goal for this market.
Best for
Brands and manufacturers launching Service management software and platforms and AI and automation tools for servic products who need qualified meetings with the event's trade audience.
Min. budget
$4,621.00
Timeline
3-6 months for stand booking, freight, staffing, and pre-show marketing.
Risks
Booth pricing and corner premiums vary by hall - confirm with the organiser sales team.
skip
Audience, geography, or commercial goals do not justify travel and stand costs this cycle.
Best for
Teams with weak category fit, budget constraints, or overlapping commitments during the Amsterdam show week.
Timeline
N/A
Risks
Skipping may mean missing buyer meetings if competitors exhibit or attend the same week.
Gallery
Photos
FAQs & glossary
Answers
Frequently asked
When and where is Field Service Europe 2026?
The event runs 26-28 October 2026 at Hotel Okura Amsterdam, Ferdinand Bolstraat 333 in the De Pijp district of Amsterdam, Netherlands. Because the venue is a hotel, sessions and accommodation can sit under one roof, which shortens transfers during the three days.
Who attends Field Service Europe?
The audience is European service leadership: service directors, field operations and dispatch managers, aftermarket and contract owners, service technology leads and parts or logistics managers from OEMs, industrial equipment, utilities, medical device and building-technology companies, plus the software and service providers that supply them.
Is Field Service Europe a trade show or a conference?
It is an executive conference format run by Worldwide Business Research, with operator case studies, panel discussions and structured networking rather than a traditional exhibition hall. Supplier presence is aimed at service software, field mobility, parts and analytics providers who want to meet service decision-makers.
How do I register and what does a pass cost?
Registration is handled through the official event site at fieldserviceeu.wbresearch.com. Rates, group discounts and any end-user versus vendor pricing are published there and change as the event approaches, so confirm the current fee and cancellation terms on the official registration page before booking travel.
What topics does the 2026 programme cover?
The agenda focuses on the operating agenda of European service organisations: AI-assisted scheduling and dispatch, technician capacity and skills in a tight labour market, remote diagnostics and connected-asset service, parts and inventory optimisation, contract margin and aftermarket growth, and the platform and data decisions behind all of it. The live session list is published on the official schedule page.
Can software vendors and consultants attend?
Yes, service technology and advisory companies attend, but the programme is built around operator case studies, so the value for suppliers is in structured networking, sponsorship and meetings with service leaders rather than a booth on a show floor. Check the official site for sponsor and vendor attendance options.
How do I get from Schiphol Airport to Hotel Okura Amsterdam?
Amsterdam Schiphol (AMS) is about 14 km from the venue. A taxi or rideshare takes roughly 20-30 minutes outside peak traffic, while the NS train to Amsterdam Zuid or Centraal plus a GVB metro or tram connection takes about 45-60 minutes door to door. Buy a GVB one-hour ticket or tap in with a contactless card.
Which metro or tram stop is closest to the venue?
Metro line 52 (the Noord-Zuidlijn) stops at De Pijp station, a short walk from Ferdinand Bolstraat, and GVB trams run along the Ferdinand Bolstraat and Ceintuurbaan corridor. Use the GVB journey planner with the address Ferdinand Bolstraat 333 for a live route.
What is the weather like in Amsterdam in late October?
Expect cool autumn conditions, typically around 8-14 C by day and 5-9 C at night, with frequent showers and gusty wind off the North Sea. Daylight ends early, so plan evening walks for around 18:00. A waterproof shell layer and an umbrella are more useful than a heavy coat.
Do I need a visa to attend from outside the EU?
The Netherlands is inside the Schengen area. EU, EEA and Swiss citizens travel with an ID card or passport. Many other nationalities can enter visa-free for short business trips, while others need a Schengen short-stay visa applied for in advance at a Dutch embassy or consulate. Confirm your own nationality's status on the official Dutch government immigration pages well before booking.
What currency and payment methods are used in Amsterdam?
The euro (EUR) is the local currency. Card and contactless mobile payments are accepted almost everywhere, including transit gates, but a small amount of cash is useful for markets and small cafes. ATMs are widely available in De Pijp and the city centre.
Is parking available at Hotel Okura Amsterdam?
The hotel has its own parking garage and offers valet service for guests and visitors. Day rates are charged per 24 hours and are typical of central Amsterdam pricing, so confirm the current tariff with the hotel when you book and ask about conference attendee rates.
Can I combine the conference with hotel accommodation at the venue?
Yes. Hotel Okura Amsterdam is both the venue and a five-star hotel, so staying on property removes daily commuting. Book early because late October is a busy city-break and business travel period in Amsterdam, and compare the hotel's own rate with any attendee rate offered through the official event site.
Glossary
- Field service management (FSM)
- The discipline and software category covering the planning, dispatch, execution and reporting of work performed at a customer site by technicians, including scheduling, mobile work orders, parts consumption and service history.
- First-time fix rate (FTFR)
- The share of service visits resolved on the first attempt without a return trip. A primary cost and customer-satisfaction lever because a repeat visit roughly doubles cost to serve.
- Mean time to repair (MTTR)
- Average elapsed time from failure detection to restored operation. Used alongside uptime guarantees in service contracts and often improved through remote diagnostics and better parts availability.
- Dispatch and scheduling optimisation
- Algorithmic assignment of work orders to technicians using skills, geography, SLA windows, parts availability and working-time rules; increasingly powered by AI solvers rather than manual dispatch boards.
- SLA (service-level agreement)
- The contractual commitment on response and restoration time, uptime or availability that defines penalties and credits. SLA terms drive dispatch priority logic and parts stocking decisions.
- Installed base
- The population of machines or assets a service organisation has in the field, with configuration and contract data. Accurate installed-base records are the prerequisite for predictive service and parts forecasting.
- Remote diagnostics
- Reading asset telemetry, logs or error codes over a network connection so a support engineer can diagnose a fault before a technician is dispatched, or reset it without a visit.
- Predictive maintenance
- Using sensor data and models to forecast component failure and schedule intervention ahead of breakdown, shifting service from reactive repair to planned work.
- Connected assets / IoT telemetry
- Machines instrumented with sensors and connectivity that stream operating data to a service platform; the data feed behind condition monitoring, usage-based contracts and predictive models.
- Technician enablement
- The tooling and content that makes a field engineer productive on site: mobile work order apps, knowledge bases, diagnostic wizards, AR-guided procedures and access to remote expert support.
- Truck stock / van inventory
- The spare parts carried on a service vehicle. Overstocking ties up working capital, understocking causes repeat visits, so balancing rules are a core FSM optimisation problem.
- Depot repair and reverse logistics
- The flow of failed parts or modules back from the field to a repair centre and their return or scrapping, including core crediting and warranty claim handling.
- Warranty and claims management
- Systems that determine entitlement, capture proof of work and recover warranty cost from suppliers or pass it to customers, often integrated with the FSM work order.
- Outcome-based service contract
- A commercial model priced on availability, throughput or output rather than billable hours or parts, requiring accurate asset data and tight SLA reporting.
- Service revenue and attach rate
- Income from maintenance contracts, parts, consumables and digital services attached to the equipment base, measured as a share of total product-plus-service revenue.
- Field workforce utilisation
- The proportion of paid technician hours spent on productive, billable or contracted work versus travel, admin and idle time; the key efficiency metric in mobile workforce planning.
- Skills matrix and certification
- A mapping of technician competencies, qualifications and authorisations against asset types and job requirements, used to prevent unsafe or non-compliant dispatch.
- Digital twin of the service operation
- A simulated model of the field workforce, territories, demand patterns and parts network used to test schedule rules or territory design before rolling them out live.
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Also known as
Alternate names and search phrases for this event.
- Field Service Europe 2026
- Field Service Europe Amsterdam 2026
- Amsterdam Netherlands
- Conference Amsterdam 2026
- Service management software and platforms
- AI and automation tools for service
- Field service management solutions
- Customer experience enhancement technologies
- Conference In-Person Amsterdam
- digital transformation expo
1 more alternate names hidden
Digital business cards for the show floor
Display a free company card at your booth, or share your professional card on the show floor.