ECommerce Expo 2026

Artificial intelligence fully penetrates the entire e-commerce link

AI is evolving from a single point tool to intelligent agent collaboration, promoting operational automation, intelligent decision-making and product innovation-. DHL's "2026 E-commerce Trends Report" shows that 29% of global consumers, 33% of Generation Z, and 36% of Millennials are willing to let AI independently complete the entire purchase and order process in the next five years; 59% of the e-commerce companies surveyed predict that consumers will rely on intelligent virtual assistants to complete shopping. More than 98% of sellers surveyed in China have used AI tools in their operations

Sustainable consumption and circular retail become mainstream

Sustainability has changed from a brand bonus to a necessity for market access. About 25% of British consumers will buy second-hand or refurbished products in 2024, and this number continues to grow. 57% of consumers in the European market regularly participate in second-hand online transactions. DHL simultaneously launched GoGreen Plus to achieve substantial emission reductions from its own transportation network

Social commerce and content-driven shopping continue to expand

Social shopping entertainment (Shoppertainment) reshapes consumption habits. British social commerce sales will be nearly 6.5 billion pounds in 2025, and growth is expected to accelerate in 2026. Platforms such as Temu, SHEIN, and TikTok Shop continue to disrupt the global retail landscape

Sustainable Fulfilment and Last-Mile Innovation

Logistics and delivery are transforming at speed, with a focus on AI-powered automation, smarter infrastructure, sustainable operations, and out-of-home innovation. The event's debut of Parcel+Post Expo in 2026 reflects this industry shift, bringing together operators, carriers, and fulfilment leaders.