DEALERPOINT 2027

Attendees, exhibitors & solutions

Who this event is for

Industry trends

Key trends shaping this market and its wider industry.

Arrival airports

Choose from the following airports, with convenient access to the event and venue.

Hotel tiers

A range of accommodation options near the venue and across key areas.

Local transport

Get around the city with these convenient transport options.

Frequently asked

Glossary

1

BDC (Business Development Center)

A dealership team that handles inbound and outbound leads, appointment setting and customer follow-up. At DealerPoint, BDC leaders compare CRM, calling and lead-routing tools.

2

CRM (Customer Relationship Management)

Software that stores customer and prospect records, tracks interactions and manages follow-up tasks. Dealership CRM buyers at the show typically ask about DMS integration, lead-source tracking and reporting.

3

DMS (Dealer Management System)

The core operating system for a dealership, covering accounting, parts, service, sales and inventory. Vendors at DealerPoint often need to show how their tools connect to the DMS.

4

F&I menu

A structured presentation of finance and insurance products offered during vehicle delivery, such as service contracts, GAP and tire-and-wheel coverage. F&I managers evaluate menu software and compliance features.

5

Desking

The process of structuring a vehicle deal, including price, trade-in, financing terms and monthly payment. Desking tools aim to speed up negotiations and improve consistency across sales staff.

6

Lead response time

The elapsed time between a customer inquiry and the dealership's first meaningful contact. Sales and BDC teams use it as a key performance indicator when evaluating CRM and outbound calling vendors.

7

Digital retailing

Online or in-store tools that let customers complete steps such as vehicle selection, trade appraisal, financing pre-qualification and paperwork before visiting the dealership.

8

Equity mining

Using customer and vehicle data to identify owners who may have positive equity or an upcoming lease end, creating a reason for a targeted trade-in conversation.

9

Trade-in appraisal

The process of valuing a customer's current vehicle for trade-in. Appraisal tools and vehicle-history data are compared by used-car and inventory managers at the show.

10

Cost per lead / cost per sale

Marketing metrics that divide campaign spend by the number of leads or closed sales generated. Digital retail and marketing leads use them to compare advertising and website vendors.

11

Fixed operations

Dealership departments that generate recurring revenue after the sale, mainly service, parts and collision. Fixed-ops managers look for scheduling, retention and customer-communication tools.

12

Inventory turn / days' supply

Measures of how quickly used or new vehicle inventory sells and how many days of stock are on hand. Used-car managers compare merchandising, pricing and acquisition platforms using these metrics.

13

FTC Safeguards Rule

A U.S. Federal Trade Commission rule requiring covered financial institutions, including many dealerships, to maintain an information security program. Dealership IT and compliance staff ask vendors about data security, access controls and audit trails.

14

TCPA consent

Rules under the U.S. Telephone Consumer Protection Act that affect calling and texting customers. BDC and marketing teams ask CRM and outbound-dialer vendors how consent and opt-outs are recorded.