Digital buyer journeys
What digital buyer journeys means for buyers and exhibitors in this sector.
Event overview
Overview
The CX Solutions Summit London 2026 is a premier B2B event designed for customer experience professionals. Scheduled for 21st October at the Hilton London Canary Wharf, this summit offers a unique opportunity for attendees to engage in one-to-one meetings with leading solution providers.
The event features insightful seminars and networking opportunities, allowing professionals to explore emerging trends and build strategic connections. CX Solutions Summit London 2026 takes place in London,.
TL;DR
- 1Dates and Venue: CX Solutions Summit London 2026 takes place on 21st October 2026 at Hilton London Canary Wharf.
- 2Scale and Focus: This B2B summit connects key decision-makers in the customer experience sector with leading solution providers.
- 3Organiser: The event is hosted by Forum Events, known for their focused industry summits.
- 4Buyer Authority: Attendees include senior CX leaders and decision-makers from various industries.
- 5Entry: Attendance is complimentary for qualifying delegates, including meals and refreshments.
Why visit
Attendees will gain insights into the latest customer experience solutions and trends. The event facilitates valuable networking opportunities with industry leaders and peers, enhancing professional development. Participants can engage in tailored one-to-one meetings with suppliers, ensuring relevant discussions that align with their business needs.
Why exhibit
Exhibitors will have the chance to showcase their solutions directly to senior decision-makers in the customer experience sector. The summit provides a focused environment for building meaningful relationships and generating leads through pre-arranged meetings. Participating in this event allows exhibitors to position their brand effectively within a targeted audience.
Attendees, exhibitors & solutions
Who this event is for
Visitor profile
Typical attendee groups you can expect to meet.
Chief Customer Officer and Head of Customer Experience
Contact centre and service operations directors
Customer insight, analytics and Voice-of-Customer leads
Digital and omnichannel journey owners
CRM and customer engagement platform owners
Retention, loyalty and customer marketing managers
CX transformation and service design programme leads
Procurement and vendor managers sourcing CX technology
Exhibitor profile
Main supplier and exhibitor segments present at the show.
CX platform and customer engagement software vendors
Contact centre and workforce optimisation technology providers
Speech, text and conversational AI analytics suppliers
Voice-of-Customer and journey analytics firms
Customer data, CRM and integration specialists
Business process outsourcing and managed service providers
Loyalty, retention and personalisation solution vendors
CX consultancy and service design agencies
Product categories
Key solution areas showcased across the event.
Customer engagement and orchestration platforms
Conversational AI, chatbots and virtual agents
Contact centre and workforce management systems
Voice-of-Customer and journey analytics tools
CRM and customer data platforms
Omnichannel messaging and self-service software
Loyalty, retention and personalisation engines
Quality assurance, agent assist and coaching tools
Customer service outsourcing and managed services
Location & Facilities
Venue
Hilton London Canary Wharf
London, United Kingdom
Facilities
Parking
Hilton London Canary Wharf in London typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Food options
On-site catering
On-site diningParking: Hilton London Canary Wharf in London typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Gate: Follow organiser signage to the main visitor entrance at Hilton London Canary Wharf for badge collection; allow extra time for security screening during peak morning arrival.
Attend
Entry & tickets
Free registration
Intelligence
Market context
Key market insights, trends, news and related events to help you understand the bigger picture.
London, United Kingdom
Why it matters
Attendees will gain insights into the latest customer experience solutions and trends. The event facilitates valuable networking opportunities with industry leaders and peers, enhancing professional development.
Industry trends
Key trends shaping this market and its wider industry.
Sustainability in procurement
What sustainability in procurement means for buyers and exhibitors in this sector.
Automation and labour efficiency
What automation and labour efficiency means for buyers and exhibitors in this sector.
Regional supply-chain resilience
What regional supply-chain resilience means for buyers and exhibitors in this sector.
Hybrid engagement models
What hybrid engagement models means for buyers and exhibitors in this sector.
Plan your trip
Travel & logistics
Local currency · GBP
Arrival airports
Choose from the following airports, with convenient access to the event and venue.
London Heathrow
London Heathrow (LHR) is the main commercial gateway serving London; allow 50-70 min by car; 35-45 min by Elizabeth line to Canary Wharf by road or rail to Hilton London Canary Wharf
Approx. 35 km / 22 mi
to venue
50-70 min by car; 35-45 min by Elizabeth line to Canary Wharf
by car
London Gatwick
Thameslink or Gatwick Express to London Bridge, then Jubilee line to Canary Wharf. Allow extra time for airline baggage and train transfers
Approx. 50 km / 31 mi
to venue
60-80 min by car; 50-70 min by train and Tube
by car
London Stansted
Stansted Express to Liverpool Street, then Elizabeth line/Jubilee line toward Canary Wharf. Confirm train times before booking
Approx. 60 km / 37 mi
to venue
65-85 min by car; 60-75 min by train and Tube
by car
London Luton
Train to St Pancras, then Jubilee/Northern line connections toward Canary Wharf. Allow extra time at peak hours
Approx. 55 km / 34 mi
to venue
70-90 min by car; 60-80 min by train and Tube
by car
London City
Closest airport to Canary Wharf. DLR from London City Airport to Canary Wharf is 15-20 min and usually the fastest option
Approx. 6 km / 4 mi
to venue
15-25 min by car/DLR
by car
London Southend
Train to Liverpool Street, then Elizabeth line/Jubilee line toward Canary Wharf. Less convenient than LHR or LCY for Docklands
Approx. 65 km / 40 mi
to venue
75-95 min by car; 70-90 min by train and Tube
by car
Hotel tiers
A range of accommodation options near the venue and across key areas.
Hilton London Canary Wharf
upscale
Canary Wharf, Marsh Wall, London E14 9SHApprox. GBP 140-205 per night. Primary event hotel and the listed venue; 4-star, guest rating 4.4 with 3.5K reviews, eco-certified. Breakfast chargeable, free Wi-Fi, paid parking, air conditioning, fitness centre, bar and restaurant.
DoubleTree by Hilton London ExCeL
upscale
ExCeL / Royal Victoria, LondonApprox. GBP 120-175 per night. 4-star option near ExCeL, useful if the summit uses ExCeL-side space; breakfast chargeable, free Wi-Fi, paid parking, air conditioning, fitness centre, bar and restaurant.
Hampton by Hilton London Excel
midscale
ExCeL / Royal Victoria, LondonApprox. GBP 95-140 per night. 3-star, guest rating 4.3, listed 4.3 km from Hilton London Canary Wharf. Free breakfast and free Wi-Fi included; paid parking, air conditioning, fitness centre, bar, restaurant, accessible rooms.
DoubleTree by Hilton London Greenwich
upscale
Greenwich, LondonApprox. GBP 110-165 per night. 4-star option across the river from Canary Wharf; breakfast chargeable, free Wi-Fi, paid parking, air conditioning. Allow 20-30 min via Jubilee line/DLR.
Dorsett Hotel Canary Wharf
midscale
Canary Wharf, LondonUSD 130–190 / night
Approx. GBP 105-150 per night. Canary Wharf-area alternative within walking distance of the venue district; confirm live rates and meeting-room access.
sourceLocal transport
Get around the city with these convenient transport options.
metro
Estimated costApprox. GBP 13-16 single (peak/off-peak; confirm fares)
Best forLondon Heathrow (LHR) to Canary Wharf via Elizabeth line
Elizabeth line from Heathrow to Canary Wharf requires a change at Whitechapel or Paddington; allow 35-45 min.
metro
Estimated costApprox. GBP 3-4 single
Best forLondon City (LCY) to Canary Wharf via DLR
DLR from London City Airport to Canary Wharf; 15-20 min.
rail
Estimated costApprox. GBP 12-20 single
Best forLondon Gatwick (LGW) to London Bridge
Thameslink or Gatwick Express to London Bridge; then Jubilee line to Canary Wharf.
taxi
Estimated costApprox. GBP 55-85
Best forLondon Heathrow (LHR) to Hilton London Canary Wharf
50-70 min depending on traffic; use the designated ride-hail or taxi pickup zone.
taxi
Estimated costApprox. GBP 75-110
Best forLondon Gatwick (LGW) to Hilton London Canary Wharf
60-80 min depending on traffic; confirm fare before departure.
taxi
Estimated costApprox. GBP 70-100
Best forLondon Stansted (STN) to Hilton London Canary Wharf
65-85 min depending on traffic; train plus Tube is usually cheaper.
taxi
Estimated costApprox. GBP 75-105
Best forLondon Luton (LTN) to Hilton London Canary Wharf
70-90 min depending on traffic; allow extra time at peak hours.
taxi
Estimated costApprox. GBP 20-35
Best forLondon City (LCY) to Hilton London Canary Wharf
15-25 min; the DLR is often faster and cheaper.
Weather
October 2026 in London is typically mild and changeable: daytime highs near 15 C (59 F), nights around 9 C (48 F), and rain on several days. Wind off the Thames can make Canary Wharf feel cooler; pack layers and a waterproof outer layer. Check a 5-day forecast before travel.
Plan for the climate
Check temperatures and pack accordingly
Venue connectivity
Hotels in the Canary Wharf/ExCeL cluster (including Hampton by Hilton London Excel and DoubleTree by Hilton London ExCeL) list free Wi-Fi as a standard amenity. UK mobile coverage is strong in Canary Wharf; EU roaming rules do not automatically apply to UK travel, so check your operator's plan. Bring a UK Type G plug adapter and a power bank for long meeting days. Confirm dedicated meeting-room Wi-Fi with the venue when your itinerary is set.
Ride-hailing
Taxis
Public transit
Car rentals
Cultural notes
Useful information to help you have a smooth and respectful visit.
Business dress
Smart business or smart casual is the norm for London CX buyer-supplier meetings; suit levels rise for senior executive dinners.
Meeting style
CX Solutions Summit uses pre-scheduled 1-2-1 meetings rather than free-flow walking of a large hall, so arrive with a pre-agreed itinerary and keep to time.
Punctuality
Meetings start on time; allow 10 minutes' buffer when crossing Canary Wharf between hotels and the venue.
Tipping
Restaurant bills often include a 12.5% discretionary service charge; check before adding a tip. Taxi drivers appreciate a 10% tip but it is not compulsory.
Transport etiquette
Stand on the right on London Underground escalators and use contactless payment or an Oyster card for Tube, DLR and bus fares.
Practical guides
Visitor & Exhibitor Essentials
Everything needed to arrive prepared, navigate the event, and make the visit productive.
Flights
Destination: LHR
Captured Google Flights for a 21 Oct 2026 arrival: Tokyo NRT-LHR fares were unlikely to drop below GBP 826; Frankfurt FRA-LHR showed a nonstop block time of 1h 45-55m and a GBP 157 alternative on shifted dates (22-27 Oct). Prices were flagged as currently high on that route. Heathrow (LHR) is the practical long-haul arrival airport; compare London City (LCY) for the shortest Docklands transfer. Confirm the summit's exact dates before ticketing.
Visa
There is no separate UK business visa. Business travel, including attending a trade event, is permitted under the UK Standard Visitor route where a visa is required; check eligibility before applying.
Processing: Varies by nationality; apply several weeks before travel.
Visa may be issued as a physical sticker or as a digital eVisa; carriers validate permission to travel electronically, so keep the eVisa record accessible. Use GOV.UK guidance as the authoritative source for permitted business activities.
OfficialTransport
Get to the venue and around the city with these options.
Airport → venue: Primary gateways: London Heathrow (LHR): 50-70 min by car; 35-45 min by Elizabeth line to Canary Wharf; London Gatwick (LGW): 60-80 min by car; 50-70 min by train and Tube; London Stansted (STN): 65-85 min by car; 60-75 min by train and Tube; London Luton (LTN): 70-90 min by car; 60-80 min by train and Tube. Allow road or rail time to Hilton London Canary Wharf; on-site parking is usually available at major exhibition venues.
Hotel → venue: Precinct hotels near Hilton London Canary Wharf: Canary Wharf, Marsh Wall, London E14 9SH: Hilton London Canary Wharf; ExCeL / Royal Victoria, London: DoubleTree by Hilton London ExCeL; ExCeL / Royal Victoria, London: Hampton by Hilton London Excel.
Ride-hail: Uber, Bolt and Free Now operate in London. From Heathrow, use the designated ride-hail pickup zone; from London City, the rank is a short walk from arrivals. Expect surge pricing at peak times and allow 50-70 min from Heathrow to Canary Wharf. Confirm the app's local availability and fare before you travel.
Public transit: Canary Wharf is served by the Jubilee line and DLR, with South Quay DLR also walkable from the Hilton. Use contactless or an Oyster card; a Zone 1-2 pay-as-you-go journey is approx. GBP 2.80-3.40 off-peak, with daily caps. The Elizabeth line connects Heathrow to Canary Wharf with a change at Whitechapel or Paddington (approx. GBP 13-16). Check TfL for engineering closures before travel.
Parking: On-site paid parking is available at Hilton London Canary Wharf; expect approx. GBP 25-40 per day in the Canary Wharf district. Pre-book where possible and confirm height restrictions and meeting-room access with the venue. Public transport is usually simpler than driving into Canary Wharf.
Weather
Plan and pack for the event climate.
Month: October 2026
Temperature: Approx. 8-17 C (46-63 F); daytime highs near 15 C (59 F), nights near 9 C (48 F).
Seasonality: October is a wet, changeable month in London; expect rain on several days, gusty winds near the Thames and shorter daylight. Check a 5-day forecast before packing.
Packing: Pack layers, a waterproof coat or umbrella, smart business attire for 1-2-1 meetings, comfortable shoes for Canary Wharf walking and a UK Type G plug adapter. A power bank is useful for long meeting days.
Plan your trip
Planning
Best day to visit: Day 2 (mid-show)
Mid-show days at CX Solutions Summit London 2026 usually combine full exhibitor attendance with scheduled B2B meetings, before early pack-down on the final day.
Day 14
Confirm your CX Solutions Summit delegate place with the organiser and check whether the format includes a hosted-buyer itinerary or pre-scheduled 1-2-1 meetings that need your availability.
Day 12
Block the event dates in your calendar and set an out-of-office for the travel days; the summit is a meeting-led format, so last-minute schedule changes are costly.
Day 10
Book the Hilton London Canary Wharf or a Canary Wharf/ExCeL alternative; the Hilton is the listed venue and removes the daily commute to meetings.
Day 7
Review the supplier and solution categories you are buying in 2026 (contact centre, CX analytics, voice of customer, workforce engagement) and mark priorities so meeting matching reflects your roadmap.
Day 5
Book flights into Heathrow (LHR) or London City (LCY) for arrival the day before the summit and plan the Elizabeth line/DLR transfer to Canary Wharf.
Day 4
Pre-book any airport transfer or check ride-hailing options; allow 50-70 minutes by road from Heathrow and 15-25 minutes from London City.
Day 3
Check UK Standard Visitor visa or eVisa status if you travel on a visa-required passport and keep the digital record available for the airline.
Day 1
Pack business-smart attire, a contactless payment card for London transport, a UK Type G adapter and a charged device for meeting notes; arrive early for registration and badge collection.
Sample visitor itinerary
Route-optimised day
Day 1 · morning
Registration and hall orientation at Hilton London Canary Wharf
Day 2 · core sessions
Supplier meetings and product demos
Day 3 · wrap-up
Final negotiations and follow-up
Networking spots
2CX Solutions Summit London 2026 registration concourse
Hilton London Canary Wharf
Central meeting point before and between hall appointments during show days.
Organiser B2B lounge (if offered)
Hilton London Canary Wharf
Hosted matchmaking and buyer programmes when published by the organiser.
Budget
Costs & budget
Build your working budget
Adjust the inputs below to create a directional event budget.
Estimated budget
Live estimate
- Hotel × 2 nights£190.00
- Per diem × 2£150.00
Estimated total£340.00
This is a directional estimate. Please verify live rates before booking.
Decision
Visit, exhibit, or skip?
Should you go?
Use this quick check to decide whether CX Solutions Summit London 2026 fits your visit, exhibit or skip plan.
QUESTION 1 OF 6
For CX Solutions Summit London 2026, what is your primary role on the show floor?
Decision matrix
Compare participation options side by side to choose the best fit for your objectives.
visit
You are actively selecting CX platforms, analytics, conversational AI or outsourcing partners and want 20-minute face-to-face evaluations in one day.
Best for
Senior CX buyers and contact centre, insights and digital journey owners who can commit to a pre-scheduled meeting itinerary.
Min. budget
$400.00
Timeline
Confirm the delegate itinerary 4-8 weeks before the summit and book travel once meeting slots are agreed.
Risks
Hosted-buyer formats expect attendance at booked meetings; missed slots undermine the value of the trip.
Room-night and travel costs in Canary Wharf rise through October - book the Hilton London Canary Wharf early.
exhibit
You can staff two representatives for a full day of 20-minute meetings and have a clear set of CX use cases to pitch.
Best for
CX technology vendors, analytics providers and BPOs that want up to 15 pre-qualified one-to-one meetings with senior buyers.
Min. budget
$2,500.00
Timeline
Book the package roughly 3-6 months out to secure meeting matching and directory placement in the event guide.
Risks
Meeting volume depends on delegate matching, not floor traffic - package value hinges on the pre-scheduled itinerary.
Stand footprint is compact (2m x 1m), so plan demos for a laptop or tablet rather than large hardware.
skip
Your product sits outside CX platforms, analytics, engagement or outsourcing, or you cannot commit two representatives for a full itinerary.
Best for
Vendors with no UK CX buyer base, or teams that need a large-format exhibition floor rather than a hosted-buyer meeting programme.
Timeline
N/A
Risks
No major risks listed.
FAQs & glossary
Answers
Frequently asked
Glossary
- Hosted-buyer event
- A format where pre-qualified buyers attend with an itinerary of pre-scheduled meetings with suppliers, instead of walking a conventional exhibition floor.
- 1-2-1 meeting
- A short pre-booked supplier-buyer appointment; CX Solutions Summit supplier packages describe 20 minute meetings with up to 15 per attendee.
- CX
- Customer experience, the discipline covering the design and operation of customer journeys across service, contact centre, digital and retention touchpoints.
- Standard Visitor route
- The UK immigration route under which business visitors attend conferences and trade events when a visa is required, as an alternative to a separate business visa.
- eVisa
- A digital UK immigration record replacing or supplementing a physical visa vignette; carriers check permission to travel electronically before boarding.
- DLR
- Docklands Light Railway, the automated light-rail network serving Canary Wharf, South Quay and the Royal Victoria/ExCeL area.
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Also known as
Alternate names and search phrases for this event.
- CX Solutions Summit London 2026
- CX 2026
- CX London 2026
- London United Kingdom
- Conference London 2026
- Conference B2B Summit London
- Customer engagement software
- AI-driven customer service solutions
- Analytics tools for customer insights
- CRM systems
2 more alternate names hidden
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Sources
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References
3
Publishers
0
Date checked
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CX Solutions Summit
- event_website
- event_social
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Forum Events Ltd
- event_social
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Forum Events
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Display a free company card at your booth, or share your professional card on the show floor.