conferenceB2B
Customer Engagement Summit
The Customer Engagement Summit returns for its 15th year on 7-8 October 2026 at Battersea Evolution, London. This expanded two-day event expects over 3,000 attendees and 150 exhibitors, featuring a 7-stage conference programme with 250 case studies from leading global brands.
Customer EngagementCustomer ExperienceContact CentreMarketingCRMLoyalty
150+
Exhibitors
3,000+
Attendees
Dates
Oct 7 – 8, 2026
City / country
London, United Kingdom
Venue
Battersea Evolution
Type
B2B · Annual
Official Website
Are you the organiser of this event?
- Showcase your solutions to over 3,000 senior customer engagement decision-makers with direct purchasing authority.
- With 150 exhibitors and a focused single-floor layout, you'll gain unparalleled access to CX software buyers and industry leaders.
- The summit's 7-stage programme and 250 case studies ensure constant footfall and networking opportunities with the world's leading brands.
Audience at a Glance
Who Exhibits
Exhibitor Profile
8 categories represented
- Customer Engagement Software
- Contact Centre Solutions
- CRM Systems
- Marketing Automation
- Customer Experience Platforms
- AI & Analytics
- Loyalty & Retention Solutions
- Omnichannel Communication
Who Attends
Visitor Profile
8 audience types
- Customer Experience Leaders
- Contact Centre Managers
- Marketing Directors
- CRM Managers
- Digital Transformation Officers
- Loyalty Programme Managers
- Customer Service Heads
- IT Decision Makers
Industries & Sectors
Customer EngagementCustomer ExperienceContact CentreMarketingCRMLoyalty
Coverage & Spotlights
No exhibitor spotlights published yet for this event.
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