Digital buyer journeys
What digital buyer journeys means for buyers and exhibitors in this sector.
Event overview
Overview
The Crexendo User Group Meeting 2026 is an annual event designed for the NetSapiens Platform Partner Community. Taking place from October 26 to 29, 2026, at the Marriott Austin Downtown, this meeting offers a platform for attendees to learn, network, and interact with key vendors.
Participants will share best practices and gain insights into the latest developments in the NetSapiens ecosystem. Crexendo User Group Meeting 2026 takes place in Austin, United States.
TL;DR
- 1Dates and Venue: The Crexendo User Group Meeting 2026 takes place from October 26 to 29, 2026, at the Marriott Austin Downtown in Austin, Texas.
- 2Scale and Focus: This annual event gathers the NetSapiens Platform Partner Community for networking, learning, and sharing best practices.
- 3Organiser: The event is hosted by NetSapiens, a leader in cloud communications.
- 4Buyer Authority: Attendees include existing customers and sponsors, focusing on technical roles and platform management.
- 5Entry: Registration is required for existing customers or sponsors to attend the UGM.
Why visit
Attending the Crexendo User Group Meeting provides valuable opportunities to connect with industry peers, learn about new platform features, and engage in hands-on workshops tailored for technical users. Participants can enhance their understanding of the NetSapiens platform and its applications in real-world scenarios.
Why exhibit
Exhibiting at the UGM allows companies to showcase their products and services to a targeted audience of existing customers and partners. This annual event gathers the NetSapiens Platform Partner Community for networking, learning, and sharing best practices. The event is hosted by NetSapiens, a leader in cloud communications. Attendees include existing customers and sponsors, focusing on technical roles and platform management.
Attendees, exhibitors & solutions
Who this event is for
Visitor profile
Typical attendee groups you can expect to meet.
Existing NetSapiens customers running the platform in production, including ITSPs, CSPs and hosted-PBX operators who send engineering, product and operations staff to plan upgrades.
Platform engineers and network architects working on SIP signalling, SBC configuration, call routing, provisioning and API integration with NetSapiens.
Product and engineering leads evaluating NetSapiens roadmap items such as contact-centre features, analytics and AI-assisted call handling.
Sales, marketing and channel managers from service-provider businesses who sell hosted voice and unified communications to SMB and enterprise buyers.
Billing, provisioning and back-office teams who administer NetSapiens number management, mediation and invoicing workflows.
Executives and founders of partner service providers who use the user group to benchmark their platform roadmap against other operators.
Technology partners and integration vendors who build on or alongside the NetSapiens platform and attend to meet current customers.
Exhibitor profile
Main supplier and exhibitor segments present at the show.
Technology and integration partners whose products plug into the NetSapiens platform and who use the meeting to meet existing mutual customers face to face.
Session-border-controller, SIP trunking and carrier interconnect providers supporting hosted voice deployments.
IP endpoint, desk phone and headset vendors whose devices are certified or provisioned against NetSapiens.
Billing, taxation, E911 and number-management service providers that supply the back-office layer for service-provider platforms.
Analytics, call-recording, quality-monitoring and workforce-optimisation vendors targeting contact-centre and hosted-voice operators.
Managed-service and professional-services firms that implement, migrate or support NetSapiens-based platforms for service providers.
Sponsors and platform-adjacent suppliers using the user group to keep their integration story visible to NetSapiens customers and the Crexendo/NetSapiens team.
Product categories
Key solution areas showcased across the event.
Hosted PBX and unified-communications-as-a-service (UCaaS) platform software for service providers.
SIP trunking, session border controllers and carrier interconnect for hosted voice networks.
Call routing, IVR, auto-attendant, queueing and contact-centre functionality.
Provisioning, number management and tenant administration for multi-tenant voice platforms.
Billing, mediation, taxation and invoice automation for telecom service providers.
APIs, webhooks and CRM or helpdesk integrations that connect NetSapiens to business systems.
Call recording, quality monitoring, analytics and reporting for hosted voice and contact-centre operations.
E911 and emergency-calling compliance tooling for US service providers.
IP endpoints, desk phones, headsets and softphone clients provisioned against the platform.
AI-assisted call handling, transcription and summarisation applied to hosted-voice traffic.
Location & Facilities
Venue
Halls & areas
2Moontower HallAustin Marriott Downtown Meeting and Event Spaces
marriott austin downtown
Austin Marriott Downtown, 304 E Cesar Chavez St, Austin, TX, United States (confirm the street address on the hotel's official Marriott page before travelling)
Facilities
Parking
marriott austin downtown in Austin typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Food options
On-site catering
On-site diningParking: marriott austin downtown in Austin typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Gate: Follow organiser signage to the main visitor entrance at marriott austin downtown for badge collection; allow extra time for security screening during peak morning arrival.
Attend
Entry & tickets
Who runs the show
Organisers
Ozonetel
Organiser
Intelligence
Market context
Key market insights, trends, news and related events to help you understand the bigger picture.
Austin, United States
Why it matters
On 2026-10-26 to 2026-10-29, Crexendo User Group Meeting 2026 in Austin covering Unified communications solutions for businesses., VoIP hardware and software integrations., Cloud-based communication pl gives technology buyers a single calendar window to compare suppliers, validate specs on the stand, and book follow-ups before the next buying cycle - especially when your roadmap matches the published exhibitor profile.
Industry trends
Key trends shaping this market and its wider industry.
Sustainability in procurement
What sustainability in procurement means for buyers and exhibitors in this sector.
Automation and labour efficiency
What automation and labour efficiency means for buyers and exhibitors in this sector.
Regional supply-chain resilience
What regional supply-chain resilience means for buyers and exhibitors in this sector.
Hybrid engagement models
What hybrid engagement models means for buyers and exhibitors in this sector.
Plan your trip
Travel & logistics
Local currency · USD
Arrival airports
Choose from the following airports, with convenient access to the event and venue.
Austin-Bergstrom International
to venue
by car
Hotel tiers
A range of accommodation options near the venue and across key areas.
Austin Marriott Downtown
venue hotel
Downtown AustinOn-site (host venue for the NetSapiens User Group Meeting) to venueUSD 175–236 / night
Host hotel: sessions, keynotes and partner meetings are in the same building, so there is no daily commute. Nightly range is an approximate Google Hotels capture for the downtown district; confirm the meeting rate and cancellation terms directly.
JW Marriott Austin
4-star
Downtown Austin (Congress Avenue)Approx. 240 m, a 3-5 minute walk to venueUSD 175–220 / night
Google guest rating 4.6; breakfast, Wi-Fi and parking are chargeable; outdoor pool, spa, bar and fitness centre. The closest backup option if the host block is full. Approximate nightly range, confirm before booking.
Hilton Austin
4-star
Downtown AustinNear the Austin Marriott Downtown, roughly a 10 minute walk to venueUSD 175–220 / night
Google guest rating 4.3 from 6,000+ reviews and listed as eco-certified; free Wi-Fi, chargeable breakfast and parking, outdoor pool and hot tub. Approximate nightly range for late October.
The Westin Austin Downtown
4-star
Downtown AustinDowntown core, roughly 10-15 minutes on foot to venueUSD 175–220 / night
Google guest rating 4.6; free Wi-Fi, chargeable breakfast and parking, outdoor pool. Convenient for evening restaurants and live-music venues. Approximate nightly range.
Element by Marriott Austin Downtown
3-star / extended stay
Downtown AustinApprox. 650 m, an 8-10 minute walk to venueUSD 115–145 / night
Google guest rating 4.7, free breakfast and free Wi-Fi, chargeable parking, pet-friendly, fitness centre, bar and restaurant. Usually the lowest-priced of the downtown cluster captured and a sensible fit for attendees staying beyond the meeting dates. Approximate nightly range.
Local transport
Get around the city with these convenient transport options.
rideshare (Uber / Lyft)
Estimated costApprox. USD 25-40 one way for a standard ride; surge pricing can push this higher. Confirm the in-app quote before requesting.
Best forAustin-Bergstrom International (AUS) to marriott austin downtown
Uber publishes a dedicated AUS to Austin Marriott Downtown route page quoting roughly 11 minutes off-peak; weekday rush hour on the Airport Blvd and I-35 approaches takes longer.
taxi
Estimated costApprox. USD 30-45 one way, metered, plus a 15-20% tip. Confirm the meter is running at pickup.
Best forAUS taxi rank to downtown hotels
Taxis wait at the airport ground-transportation area; useful if you land late or carry demo hardware.
public bus (Capital Metro airport service)
Estimated costApprox. USD 1.25 single local ride; day passes cost more. Confirm current Capital Metro fares.
Best forAUS to downtown Austin, then walk to the Marriott
Capital Metro runs airport service into downtown; use the CapMetro trip planner to pick the stop nearest the Austin Marriott Downtown and check the last departure if you land in the evening.
MetroRail (Capital Metro)
Estimated costApprox. USD 3.50 single MetroRail ride; confirm the current fare.
Best forDowntown Austin MetroRail stations to the convention and hotel district
MetroRail is a commuter line for the downtown-to-suburb run and does not serve AUS airport; for the meeting it is only relevant if you stay outside the city centre.
shared shuttle / black car
Estimated costApprox. USD 20-40 per person shared; private black car and SUV transfers are typically higher. Confirm on booking.
Best forAUS airport to downtown Austin hotels
SuperShuttle lists black car, SUV and van service from AUS; worth pre-booking for groups arriving on the same flight.
walk
Estimated costFree
Best forDowntown hotels to the Austin Marriott Downtown
JW Marriott Austin is about 240 m away and Element by Marriott Austin Downtown about 650 m; both are short walks in the same downtown grid as the host hotel.
parking (self-park garage / hotel valet)
Estimated costApprox. USD 20-35 per day at downtown public garages; hotel valet is typically higher per night. Confirm rates with the garage or hotel.
Best forDowntown Austin parking near the Austin Marriott Downtown
Downtown Austin is walkable once you are parked, so a garage space is usually cheaper than moving the car between venues; check height restrictions if you drive a van with demo equipment.
Weather
Late-October Austin is warm and mostly mild, with a real chance of short drizzle. The Open-Meteo outlook pulled for 26-29 October 2026 shows light drizzle on the 26th (high near 27°C / 81°F, low near 18°C / 64°F), drizzle on the 27th (28°C / 82°F, low 20°C / 68°F), overcast on the 28th (29°C / 84°F, low 19°C / 66°F) and drizzle on the 29th (30°C / 86°F, low 19°C / 66°F). Treat this as an estimate: the dates are far enough out that seasonal normals (roughly 27°C / 80°F by day and 16°C / 61°F at night) are the safer planning baseline, and confirm a live forecast in the week before travel.
Plan for the climate
Check temperatures and pack accordingly
Venue connectivity
US mobile coverage in downtown Austin is dense, but check your roaming plan or buy an eSIM before landing; hotel and conference Wi-Fi is usually available and some downtown hotels charge for premium tiers. US power is 120 V with Type A/B plugs, so bring a converter for UK, EU and Australian devices. If you plan to demo SIP or call flows from the meeting, test VPN and firewall rules in advance because hotel and conference networks often block SIP or restrict outbound ports.
Ride-hailing
Taxis
Public transit
Car rentals
Cultural notes
Useful information to help you have a smooth and respectful visit.
Business dress
Business casual is the norm at a US user-group meeting: collared shirts or knitwear with chinos for sessions, with a light jacket if you are meeting partners formally. Conference rooms are heavily air-conditioned, so a layer matters more than formality.
Tipping and payments
Cards are accepted almost everywhere in downtown Austin, including contactless. Table service expects 15-20% tipping, bar tabs 1-2 USD per drink, and rideshare apps prompt for a tip after the ride.
Greetings and small talk
Introductions are short and first-name based. Opening with the platform you run, your tenant count or the integration you are building is more useful than a formal company pitch.
Arrival and badges
Collect your badge on the first morning rather than between sessions; downtown Austin traffic and drizzle can stretch the AUS-to-hotel transfer, and queues at registration build just before the keynote.
Evenings in downtown
Downtown Austin is lively after sessions, with restaurants and live-music venues within walking distance of the Marriott. Book dinner ahead for a group, and expect higher prices and noise on weekend nights.
Weather etiquette
Late-October drizzle is usually light and short. Locals keep moving rather than carrying large umbrellas, so a compact umbrella or rain shell is enough.
Practical guides
Visitor & Exhibitor Essentials
Everything needed to arrive prepared, navigate the event, and make the visit productive.
Flights
Destination: AUS
Fly into Austin-Bergstrom International (AUS), about 12 km and 15-20 minutes by car from the Austin Marriott Downtown. AUS is not a long-haul international gateway: itineraries from Europe, Asia-Pacific and Australia connect through US hubs such as Dallas/Fort Worth (DFW), Houston (IAH), Los Angeles (LAX), Denver (DEN) or Chicago (ORD), and captures for this event show Qantas/American routings via DFW and Delta routings via LAX. Allow at least two hours for the connection, and book late-October seats several weeks ahead because the meeting overlaps a busy autumn conference season in Texas.
Transport
Get to the venue and around the city with these options.
Airport → venue: Primary gateways: Austin-Bergstrom International (AUS). Allow road or rail time to marriott austin downtown; on-site parking is usually available at major exhibition venues.
Hotel → venue: Precinct hotels near marriott austin downtown: Downtown Austin: Austin Marriott Downtown; Downtown Austin (Congress Avenue): JW Marriott Austin; Downtown Austin: Hilton Austin.
Ride-hail: Uber and Lyft both operate in Austin, and rideshare is the default way to reach the Austin Marriott Downtown from AUS. Expect roughly USD 25-40 for a standard ride off-peak, more during surge or weekday rush hour. Pickup at AUS is from the designated rideshare zone, not the taxi rank, so follow the app directions after baggage claim.
Public transit: Capital Metro (capmetro.org) runs Austin's bus network and the MetroRail commuter line. Its airport service connects AUS with downtown for an approximate USD 1.25 single local ride, and downtown buses and the rail line serve the convention and hotel district. MetroRail does not go to the airport, so use it only if you are staying outside the centre. Check the CapMetro trip planner for the stop nearest the Austin Marriott Downtown and confirm the last service time on your arrival day.
Parking: If you drive, downtown Austin has public garages within a few blocks of the Austin Marriott Downtown, typically around USD 20-35 per day, with hotel valet higher. The host hotel and nearby properties generally offer on-site parking for guests, but rates and height limits vary, so confirm with the hotel before arrival. Once parked, the venue and downtown hotels are walkable, so moving the car between sessions is unnecessary.
Weather
Plan and pack for the event climate.
Month: October 2026, with the meeting running 26-29 October
Temperature: Late-October Austin: highs around 27-30°C (81-86°F) and lows around 18-20°C (64-68°F) in the Open-Meteo outlook for 26-29 October 2026, close to seasonal normals of about 27°C (80°F) by day and 16°C (61°F) at night. Treat as an estimate and reconfirm before travel.
Seasonality: Three of the four meeting days show light drizzle and one shows overcast in the current public forecast, which fits Austin's mild, occasionally showery autumn. Rain is usually short-lived rather than an all-day washout, so plan indoor sessions and keep outdoor evening plans flexible.
Packing: Pack lightweight business casual for warm afternoons and a light jacket or layer for air-conditioned session rooms. Bring a compact umbrella or rain shell for drizzle, comfortable walking shoes for the downtown blocks between hotels and the Marriott, and a refillable bottle since October afternoons stay warm.
Plan your trip
Planning
Best day to visit: Day 2 (mid-show)
Mid-show days at Crexendo User Group Meeting 2026 usually combine full exhibitor attendance with scheduled B2B meetings, before early pack-down on the final day.
Day 14
confirm your registration for the NetSapiens User Group Meeting at ugm.netsapiens.com and check which sessions or tracks require separate sign-up.
Day 14
book the Austin Marriott Downtown (host venue) or a downtown alternative and confirm the cancellation policy for 26-29 October 2026.
Day 13
book flights into Austin-Bergstrom International (AUS); international itineraries usually connect via Dallas/Fort Worth, Houston, Los Angeles or Denver.
Day 12
check passport validity and, if you need one, file a B-1 business visitor visa or ESTA well ahead of travel.
Day 11
list the platform questions your team wants answered on routing, provisioning, billing or integrations, and assign each to an attendee.
Day 10
review the NetSapiens release notes and roadmap material you already have so session content lands against your own deployment.
Day 9
arrange airport transfer; rideshare from AUS to downtown is roughly 11-20 minutes outside peak traffic, and Capital Metro runs a bus into downtown.
Day 8
confirm data-roaming or an eSIM for US coverage, and check whether your hotel charges for in-room Wi-Fi.
Day 7
book any customer or partner meetings around the session grid rather than during keynote blocks.
Day 6
pack business casual with a light layer for air-conditioned meeting rooms and a compact umbrella for drizzle.
Day 5
download the schedule, session locations and any event app, and note the badge collection point at the Marriott.
Day 4
brief your stand-in colleagues on which escalations you will handle remotely and set out-of-office cover for 26-29 October.
Day 3
reconfirm flight times and hotel booking, and keep digital copies of both for the US port of entry.
Day 1
arrive in Austin with a buffer day if you are coming from outside North America, collect your badge early on day one, and keep a card for taxi and tipping.
Sample visitor itinerary
Route-optimised day
Day 1 · morning
Registration and hall orientation at marriott austin downtown
Day 2 · core sessions
Supplier meetings and product demos
Day 3 · wrap-up
Final negotiations and follow-up
Networking spots
2Crexendo User Group Meeting 2026 registration concourse
marriott austin downtown
Central meeting point before and between hall appointments during show days.
Organiser B2B lounge (if offered)
marriott austin downtown
Hosted matchmaking and buyer programmes when published by the organiser.
Budget
Costs & budget
Build your working budget
Adjust the inputs below to create a directional event budget.
Estimated budget
Live estimate
- Hotel × 2 nights$230.00
- Per diem × 2$150.00
Estimated total$380.00
This is a directional estimate. Please verify live rates before booking.
Decision
Visit, exhibit, or skip?
Should you go?
Use this quick check to decide whether Crexendo User Group Meeting 2026 fits your visit, exhibit or skip plan.
QUESTION 1 OF 6
For Crexendo User Group Meeting 2026, what is your primary role on the show floor?
Decision matrix
Compare participation options side by side to choose the best fit for your objectives.
visit
Your category focus and target suppliers align with the official exhibitor profile.
Best for
Buyers, engineers, and delegates sourcing Unified communications solutions for businesses. solutions and benchmarking suppliers at Crexendo User Group Meeting 2026 in Austin.
Min. budget
$622.00
Timeline
4-8 weeks before opening day for registration, hotels, and travel.
Risks
Session times and ticket tiers may change - confirm the official agenda before booking.
exhibit
You have a defined lead-generation or distributor recruitment goal for this market.
Best for
Brands and manufacturers launching Unified communications solutions for businesses. products who need qualified meetings with the event's trade audience.
Min. budget
$2,799.00
Timeline
3-6 months for stand booking, freight, staffing, and pre-show marketing.
Risks
Booth pricing and corner premiums vary by hall - confirm with the organiser sales team.
skip
Audience, geography, or commercial goals do not justify travel and stand costs this cycle.
Best for
Teams with weak category fit, budget constraints, or overlapping commitments during the Austin show week.
Timeline
N/A
Risks
Skipping may mean missing buyer meetings if competitors exhibit or attend the same week.
FAQs & glossary
Answers
Frequently asked
Where is the Crexendo User Group Meeting held?
Sessions take place at Austin Marriott Downtown in downtown Austin, Texas, from 26 to 29 October 2026.
Which airport should I fly into?
Austin-Bergstrom International Airport (AUS) is the closest gateway, about 12 km and roughly 11 minutes by car from Austin Marriott Downtown.
Where should I stay for the User Group Meeting?
The Austin Marriott Downtown is the host hotel. JW Marriott Austin (about 240 m) and Element by Marriott Austin Downtown (about 650 m) are the closest alternatives captured for the meeting dates.
Do I need a car in Austin?
Not if you stay downtown: the host hotel and nearby options are walkable, and Capital Metro buses and MetroRail plus rideshare cover the airport run.
What is the weather like in Austin in late October?
Forecasts for 26-29 October 2026 show highs of roughly 27-30°C and lows near 18-20°C, with drizzle possible on several days.
Glossary
- UCaaS
- Unified Communications as a Service: hosted delivery of voice, messaging, presence and meetings as a subscription service, the core business model most NetSapiens customers operate.
- Hosted PBX
- A private branch exchange delivered from a service provider's data centre rather than on the customer's premises, so extensions, routing and voicemail are managed centrally.
- ITSP
- Internet Telephony Service Provider: a carrier or reseller that sells VoIP-based voice services, typically the primary customer type for a NetSapiens deployment.
- CSP / MSP
- Communications or managed service provider: a business that bundles voice, connectivity and IT support into a managed contract for end customers.
- SIP
- Session Initiation Protocol: the signalling standard used to set up, route and tear down VoIP calls between handsets, SBCs and carriers.
- SBC
- Session Border Controller: the network element that secures, normalises and interconnects SIP traffic between a hosted platform and carrier or customer networks.
- Multi-tenant
- One platform instance partitioned into separate customer domains, each with its own users, numbers, routing rules and branding.
- DID
- Direct Inward Dialling number: a public phone number mapped to a specific user, queue or IVR on the hosted platform.
- Provisioning
- Automated creation and configuration of users, devices and numbers, usually driven by templates, APIs or a self-service portal.
- Mediation and billing
- The rating layer that turns call-detail records into billable line items, reconciles carrier costs and feeds invoices for service-provider customers.
- E911
- Enhanced 911: US emergency calling that must pass the caller's registered address to the emergency dispatch centre, a compliance item for every US hosted-voice operator.
- WebRTC / softphone
- Browser or app-based calling using WebRTC media, letting users make and take platform calls without a desk phone.
- QoS
- Quality of Service: network prioritisation of voice packets to keep jitter and packet loss low on business-grade hosted voice calls.
- Call recording and compliance
- Capture, retention and audit of voice interactions, often required for regulated verticals and used for quality monitoring.
- API and webhooks
- Programmatic interfaces used to automate provisioning, pull call data or push events into CRM, ticketing and analytics tools.
- White-label
- Presenting the platform under the service provider's own brand, including portals, invoices and end-user interfaces.
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Also known as
Alternate names and search phrases for this event.
- Crexendo User Group Meeting 2026 Austin
- Crexendo User Group Meeting Austin 2026
- Austin United States
- Unified communications solutions for businesses
- VoIP hardware and software integrations
- Cloud-based communication platforms
- Telecom billing and customer management systems
- Trade show B2B Trade Expo Austin
- Unified communications solutions for businesses.
- digital transformation expo
1 more alternate names hidden
Digital business cards for the show floor
Display a free company card at your booth, or share your professional card on the show floor.