Join us at the Contact Centre & Customer Services Summit on May 10, 2027, in London for a day of networking, expert-led seminars, and one-to-one meetings with leading solution providers.
Dates
10 May 2027
City / country
London, United Kingdom
Venue
Radisson Hotel & Conference Centre London Heathrow
Event overview
The Contact Centre & Customer Services Summit is a premier event focused on the customer service sector, taking place on May 10, 2027, at the Radisson Hotel & Conference Centre London Heathrow. This summit brings together senior industry professionals and leading solution providers for targeted networking, expert-led seminars, and pre-arranged one-to-one meetings.
Contact Centre & Customer Services Summit takes place in London, United Kingdom. Venue: Radisson Hotel & Conference Centre London.
TL;DR
Attendees will benefit from access to a series of inspiring keynote seminars and lively panel discussions. The event offers a bespoke itinerary of pre-arranged one-to-one meetings with product and service providers tailored to meet specific requirements. Networking opportunities with like-minded peers will help attendees stay informed about the latest developments in the industry.
Exhibitors will have the opportunity to showcase their services to key decision-makers actively reviewing their customer service platforms. The focused format allows for genuine business relationships to be built with qualified buyers looking for specific solutions. This event bypasses the unpredictability of standard exhibitions, ensuring meaningful interactions.
Attendees, exhibitors & solutions
Visitor profile
Typical attendee groups you can expect to meet.
Exhibitor profile
Main supplier and exhibitor segments present at the show.
Product categories
Key solution areas showcased across the event.
Location & Facilities
London, United Kingdom
Radisson Hotel & Conference Centre London Heathrow in London typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Food options
On-site catering
On-site diningParking: Radisson Hotel & Conference Centre London Heathrow in London typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Gate: Follow organiser signage to the main visitor entrance at Radisson Hotel & Conference Centre London Heathrow for badge collection; allow extra time for security screening during peak morning arrival.
Attend
Who runs the show
Forum Events & Media Group Ltd
How the last edition performed
Last edition
2026
Next edition
Not announced yet
Edition recap
Impact
The most recent completed edition was the 2026 Contact Centre & Customer Services Summit in London. Vendelux published a London 2026 attendee list for the summit, and Call Centre Helper listed the London event. CCMA also published a Looking Back highlights article covering the Contact Centre & Customer Services Summit and CX Solutions Summit.
Intelligence
Key market insights, trends, news and related events to help you understand the bigger picture.
Why it matters
Attending Contact Centre & Customer Services Summit on 2027-05-10 to 2027-05-10 in London lets buyers and specifiers benchmark suppliers, see live demonstrations, and compress months of vendor meetings into one focused trade visit — worthwhile when your category roadmap aligns with the official exhibitor profile.
Key trends shaping this market and its wider industry.
Digital buyer journeys
What digital buyer journeys means for buyers and exhibitors in this sector.
Sustainability in procurement
What sustainability in procurement means for buyers and exhibitors in this sector.
Automation and labour efficiency
What automation and labour efficiency means for buyers and exhibitors in this sector.
Regional supply-chain resilience
What regional supply-chain resilience means for buyers and exhibitors in this sector.
Hybrid engagement models
What hybrid engagement models means for buyers and exhibitors in this sector.
Latest updates from across the market.
Index - Contact Centre Monthly
Read- Contact Centre News Archives - contact-centres.com
ReadUK Contact Centre & CX Industry Reports | ContactBabel
ReadThe UK Contact Centre Decision-Makers' Guide - ContactBabel
ReadIndustry News | Contact Centre Summit
ReadThe UK Contact Centre Decision-Makers' Guide - Be Part Of It
ReadPlan your trip
Choose from the following airports, with convenient access to the event and venue.
London Heathrow
Closest gateway to the Bath Road venue cluster. Use Hotel Hoppa, local buses, or a short taxi to the Radisson Hotel & Conference Centre London Heathrow
1-2 km
to venue
5-10 min
by car
London Gatwick
South of London. Road transfer 45-60 min; rail via central London with a change typically 60-90 min. Confirm live routes
40-50 km
to venue
45-60 min
by car
London Stansted
North-east of London. Stansted Express to Liverpool Street then Heathrow Express or Piccadilly line; allow 90 min or more
60-70 km
to venue
60-90 min
by car
London Luton
North of London. Thameslink to Farringdon then Elizabeth line to Heathrow; road transfer 45-60 min outside peak traffic
45-55 km
to venue
45-60 min
by car
London City
Docklands airport. DLR to Canning Town then Jubilee and Elizabeth line to Heathrow; allow 60 min by public transport
35-45 km
to venue
45-60 min
by car
London Southend
Essex coast airport. Greater Anglia to Liverpool Street then Heathrow connections; allow 90 min or more
70-80 km
to venue
75-90 min
by car
A range of accommodation options near the venue and across key areas.
Radisson Hotel & Conference Centre London Heathrow
Venue hotel, 4-star, with breakfast, free Wi-Fi, parking, indoor pool, air conditioning, fitness centre, bar and restaurant; guest rating around 4.2 from roughly 9.8K reviews. Delegates can walk directly to sessions.
Radisson RED Hotel London Heathrow
4-star, about 60 m from the Radisson Hotel & Conference Centre London Heathrow; breakfast, free Wi-Fi, parking, indoor pool, air conditioning, fitness centre, bar and restaurant; guest rating around 4.4. Short walk to the venue.
Radisson Blu Hotel, London Heathrow
4-star with breakfast, free Wi-Fi, paid parking, hot tub, air conditioning, fitness centre, spa and bar; guest rating around 4.1. A short walk or 5-10 min taxi/bus ride to the venue.
ibis Styles London Heathrow Airport
Airport-area budget-friendly option with guest rating around 4.0; suitable for delegates prioritising proximity to Heathrow terminals. Short taxi or local bus to the Bath Road venue.
Get around the city with these convenient transport options.
bus
Hotel Hoppa services link Heathrow terminals with Bath Road hotels. Check the current route map and timetable before travel.
bus
London buses are cashless. Use a contactless card, phone, or Oyster card. Routes serve Bath Road and nearby hotel stops.
taxi
Short taxi or rideshare ride depending on terminal and traffic. Use the official taxi rank or designated app pickup zone.
walk
Several Bath Road hotels are within a 5-15 min walk of the venue. Check pavement routes and weather before walking.
train
Useful for delegates adding a central London stay. Not required for the Bath Road venue itself.
metro
Cheaper but slower than Heathrow Express. Useful for central London hotels and evening travel.
taxi
5-10 min; Closest gateway to the Bath Road venue cluster. Use Hotel Hoppa, local buses, or a short taxi to the Radisson Hotel & Conference Centre London Heathrow.
taxi
45-60 min; South of London. Road transfer 45-60 min; rail via central London with a change typically 60-90 min. Confirm live routes.
Plan your trip
Check the latest visa requirements and entry guidelines before travelling.
Weather
London in May is mild and changeable. Expect daytime highs around 16-18 C, nights around 8-10 C, and frequent short showers. The Heathrow and Bath Road area is exposed and windy between hotels and the venue, so pack a light waterproof layer and an umbrella. Check a 10-day forecast within 48 hours of travel.
Plan for the climate
Check temperatures and pack accordingly
Venue connectivity
UK mobile coverage is generally good around Heathrow. Visitors can buy prepaid SIMs or eSIMs from EE, O2, Vodafone, or Three at the airport. The Radisson Hotel & Conference Centre London Heathrow is a conference venue; confirm complimentary Wi-Fi access and meeting-room bandwidth with the organiser or hotel before relying on it for live demos.
Ride-hailing
Taxis
Public transit
Car rentals
Useful information to help you have a smooth and respectful visit.
Business dress
Smart casual or business casual is standard for UK contact centre and customer service summits. Formal attire is only needed for senior buyer meetings or awards dinners.
Greetings and etiquette
A handshake and first names are common in UK business settings. Arrive on time for meetings and sessions; queueing is expected at registration and coffee points.
Tipping
Tipping is not mandatory. Restaurants often add a 10-15% service charge; check the bill before adding a tip. Taxi drivers appreciate a small round-up.
Currency and payments
The currency is pound sterling (GBP). Contactless cards and mobile payments are widely accepted, including on London buses and at the venue.
Arrival
Arrive early on day one for badge collection at the Radisson Heathrow conference centre, and allow buffer time for Hotel Hoppa or local bus transfers from nearby airport hotels.
Local area
Bath Road is a business hotel corridor near Heathrow, not central London. Plan evening meals at hotel restaurants or nearby pubs, and allow 45-60 min for trips into central London.
Practical guides
Everything needed to arrive prepared, navigate the event, and make the visit productive.
Destination: LHR
Book flights into London Heathrow (LHR) where possible for the shortest transfer to the Bath Road venue. Compare Gatwick (LGW) only if fares are materially lower, and allow 45-60 min by road or 60-90 min by rail. For May 2027 travel, book 6-10 weeks ahead for better fares and confirm baggage and change policies. This is planning guidance, not a live fare quote.
Many nationalities can visit the UK for business meetings and conferences under the Standard Visitor route without a visa for short stays, but visa nationals must apply before travel. Check GOV.UK for your nationality and permitted business activities.
Processing: Varies by nationality; apply several weeks before travel.
The GOV.UK business visit page and the UK visa requirements list are the authoritative sources for permitted conference attendance, meetings and fees; requirements vary by nationality, so verify before booking travel.
OfficialGet to the venue and around the city with these options.
Airport → venue: Primary gateways: London Heathrow (LHR): 5-10 min; London Gatwick (LGW): 45-60 min; London Stansted (STN): 60-90 min; London Luton (LTN): 45-60 min. Allow road or rail time to Radisson Hotel & Conference Centre London Heathrow; on-site parking is usually available at major exhibition venues.
Hotel → venue: Precinct hotels near Radisson Hotel & Conference Centre London Heathrow: Heathrow / Bath Road: Radisson Hotel & Conference Centre London Heathrow; Heathrow / Bath Road: Radisson RED Hotel London Heathrow; Heathrow / Bath Road: Radisson Blu Hotel, London Heathrow.
Ride-hail: Uber, Bolt, and FREE NOW operate in London and around Heathrow. Use the designated app pickup zones at terminals and confirm the fare estimate before booking. Short trips to Bath Road hotels are typically 5-15 min depending on terminal and traffic.
Public transit: London buses run along Bath Road (routes 105, 111, 140, 285, 423) connecting Heathrow Central Bus Station and nearby hotels; fares are cashless, approx. GBP 1.75 single with contactless. The Piccadilly line connects Heathrow to central London, and the Elizabeth line serves Heathrow Central. Hotel Hoppa services link terminals to Bath Road hotels. Confirm timetables on the day.
Parking: Paid on-site parking is available at the Radisson Hotel & Conference Centre London Heathrow. Rates and availability vary; confirm with the hotel or organiser before driving. Delegates staying at nearby hotels should check whether parking is included in their room rate.
Plan and pack for the event climate.
Month: May 2027
Temperature: Daytime highs typically 16-18 C; nights around 8-10 C. These are London May averages, not a forecast; check a 10-day forecast before travel.
Seasonality: May is spring in London with changeable weather and frequent short showers. Rain is possible on any day; keep a compact umbrella or waterproof layer for walking between Bath Road hotels and the venue.
Packing: Pack layers for mild days and cool evenings, a waterproof outer layer, comfortable shoes for walking between hotels and the venue, and business casual attire. Bring a universal adapter and a portable charger for long conference days.
Plan your trip
Best day to visit: Day 2 (mid-show)
Mid-show days at Contact Centre & Customer Services Summit usually combine full exhibitor attendance with scheduled B2B meetings, before early pack-down on the final day.
Confirm delegate registration or request-more-info status with Forum Events and review the buyer qualification criteria for one-to-one meetings.
Book a room at the Radisson Hotel & Conference Centre London Heathrow or a nearby Bath Road hotel; confirm cancellation terms and breakfast inclusion.
Check flights into London Heathrow (LHR) first, then compare Gatwick (LGW) only if fares are materially lower; allow 45-60 min transfer from LGW.
Plan the final leg: Hotel Hoppa, local bus routes 105/111/140/285/423, or a short taxi from Heathrow terminals to the Bath Road venue.
Download the summit schedule and shortlist sessions on interaction analytics, workforce engagement, and voice security.
Review the exhibitor list (Aspect, Puzzel, Geomat, Refract, Aeriandi, Jabra) and pre-book one-to-one meetings where the platform allows.
Prepare a one-page brief on your contact centre stack (ACD, IVR, WFM, QA) to speed up vendor conversations.
Check UK entry requirements on GOV.UK for your nationality and confirm passport validity for the full stay.
Arrange mobile connectivity: a UK eSIM or prepaid SIM from EE, O2, Vodafone, or Three; venue Wi-Fi details to be confirmed with the organiser.
Pack a waterproof layer, comfortable shoes, and business casual attire for two days of meetings and seminars.
Confirm expense approvals and keep receipts for hotel, travel, and any on-site parking.
Set up a follow-up tracker for vendor meetings and notes, with a two-week post-summit review date.
Registration and hall orientation at Radisson Hotel & Conference Centre London Heathrow
Supplier meetings and product demos
Final negotiations and follow-up
Contact Centre & Customer Services Summit registration concourse
Radisson Hotel & Conference Centre London Heathrow
Central meeting point before and between hall appointments during show days.
Organiser B2B lounge (if offered)
Radisson Hotel & Conference Centre London Heathrow
Hosted matchmaking and buyer programmes when published by the organiser.
Budget
Adjust the inputs below to create a directional event budget.
This is a directional estimate. Please verify live rates before booking.
Decision
Use this quick check to decide whether Contact Centre & Customer Services Summit fits your visit, exhibit or skip plan.
QUESTION 1 OF 6
What is your primary role?
Compare participation options side by side to choose the best fit for your objectives.
visit
Your category focus aligns with the official product themes.
Best for
Buyers, researchers, and delegates evaluating the programme and networking value.
Min. budget
$400.00
Timeline
4-8 weeks before opening day for registration and travel.
Risks
Limited session times published - confirm agenda before booking.
exhibit
You have a clear lead-generation or launch goal for this market.
Best for
Suppliers and brands seeking qualified meetings with the event audience.
Min. budget
$2,500.00
Timeline
3-6 months for stand booking, freight, and marketing prep.
Risks
Booth pricing not published in captured sources - confirm with organiser.
skip
Programme, audience, or commercial goals do not match your plan.
Best for
Teams whose category or region fit is weak this edition.
Timeline
N/A
Risks
No major risks listed.
FAQs & glossary
Frequently asked
Glossary
Also known as
Alternate names and search phrases for this event.
9 more alternate names hidden
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