Join the Contact Centre & Customer Experience Expo 2026 on 18-19 November at Excel London, UK. Connect with industry leaders and explore the latest innovations in customer contact.
Dates
18–19 Nov 2026
City / country
London, United Kingdom
Venue
Excel London
Are you the organiser of this event?
Event overview
The Contact Centre & Customer Experience Expo 2026 is set to take place on 18-19 November 2026 at Excel London.
This premier event brings together thousands of professionals from the customer contact sector, offering a unique opportunity to explore cutting-edge technologies and strategies.
Attendees can expect expert-led seminars, live demonstrations, and networking opportunities that will enhance their understanding of the evolving landscape of customer experience.
TL;DR
Attending the expo provides invaluable insights into the latest trends and technologies in customer contact. Network with industry peers, attend informative seminars, and discover innovative solutions that can elevate your customer experience strategies. The event is designed to help professionals stay ahead in a rapidly changing market.
Exhibiting at the Contact Centre & Customer Experience Expo 2026 allows companies to showcase their products and services to a targeted audience of decision-makers. Gain visibility among industry leaders, generate quality leads, and engage directly with potential clients looking for solutions to enhance their customer contact operations.
Attendees, exhibitors & solutions
Visitor profile
Typical attendee groups you can expect to meet.
Exhibitor profile
Main supplier and exhibitor segments present at the show.
Product categories
Key solution areas showcased across the event.
Location & Facilities
London, United Kingdom
Excel London in London typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Food options
On-site catering
On-site diningParking: Excel London in London typically provides on-site or adjacent visitor parking during major trade fairs; confirm daily rates, payment methods and hall access on the organiser or venue website before travel.
Gate: Follow organiser signage to the main visitor entrance at Excel London for badge collection; allow extra time for security screening during peak morning arrival.
Attend
Who runs the show
ROAR B2B Limited
How the last edition performed
Last edition
2025
Next edition
Not announced yet
Edition recap
Impact
The most recent completed edition before the 2026 show was the 2025 edition. The official event site lists 2025 speakers and exhibitors, and Showmatcher published a recap titled 'Customer Experience Expo 2025: A Showcase of Innovation and Networking'. The captured search results did not include visitor or exhibitor counts for that edition.
Audience quality
The most recent completed edition before the 2026 show was the 2025 edition. The official event site lists 2025 speakers and exhibitors, and Showmatcher published a recap titled 'Customer Experience Expo 2025: A Showcase of Innovation and Networking'. The captured search results did not include visitor or exhibitor counts for that edition.
Exhibitor outcomes
The most recent completed edition before the 2026 show was the 2025 edition. The official event site lists 2025 speakers and exhibitors, and Showmatcher published a recap titled 'Customer Experience Expo 2025: A Showcase of Innovation and Networking'. The captured search results did not include visitor or exhibitor counts for that edition.
Intelligence
Key market insights, trends, news and related events to help you understand the bigger picture.
Why it matters
Attending Contact Centre & Customer Experience Expo 2026 on 2026-11-18 to 2026-11-19 in London lets buyers and specifiers benchmark suppliers, see live demonstrations, and compress months of vendor meetings into one focused trade visit — worthwhile when your category roadmap aligns with the official exhibitor profile.
Key trends shaping this market and its wider industry.
Digital buyer journeys
What digital buyer journeys means for buyers and exhibitors in this sector.
Sustainability in procurement
What sustainability in procurement means for buyers and exhibitors in this sector.
Automation and labour efficiency
What automation and labour efficiency means for buyers and exhibitors in this sector.
Regional supply-chain resilience
What regional supply-chain resilience means for buyers and exhibitors in this sector.
Hybrid engagement models
What hybrid engagement models means for buyers and exhibitors in this sector.
Latest updates from across the market.
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ReadContact Centre & Customer Experience Expo 2026 - Luminik
ReadPlan your trip
Choose from the following airports, with convenient access to the event and venue.
Closest airport to ExCeL; favoured for short-haul European arrivals and small enough to clear quickly
approx. 5 km
to venue
10-15 min by taxi or one DLR stop to Custom House
by car
Main long-haul gateway. The Elizabeth line runs direct from Heathrow terminals to Custom House, so no Tube change is needed
approx. 38 km
to venue
approx. 50-70 min by car; approx. 55-65 min by Elizabeth line to Custom House
by car
Second-largest London gateway. Thameslink to Farringdon then the Elizabeth line to Custom House avoids the Victoria line crowds
approx. 52 km
to venue
approx. 60-75 min by car; approx. 60-70 min by Thameslink plus Elizabeth line
by car
North-east London airport used by low-cost European carriers; allow extra time for the rail transfer on arrival day
approx. 50 km
to venue
approx. 60-80 min by car; approx. 70-80 min by Stansted Express to Liverpool Street then Elizabeth line
by car
North of London; the DART shuttle links the terminal to Luton Airport Parkway for Thameslink services
approx. 55 km
to venue
approx. 75-95 min by car; approx. 70-85 min by Thameslink to Farringdon then Elizabeth line
by car
London Southend
Smaller airport east of London with limited schedules; check that your arrival time still connects with the DLR in the evening
approx. 58 km
to venue
approx. 60-75 min by car; approx. 55-70 min by c2c to West Ham then DLR to Custom House
by car
A range of accommodation options near the venue and across key areas.
Premier Inn London Docklands (Excel)
4.2
Closest Premier Inn to the ExCeL campus; on-site parking and free Wi-Fi. Approximate show-week rate, confirm with the hotel.
Premier Inn London Docklands (Canning Town)
4.2
Short DLR hop to Custom House for ExCeL; parking and free Wi-Fi. Approximate show-week rate, confirm with the hotel.
Holiday Inn Express London-Royal Docks, Docklands
4.1
Free cancellation and parking listed; walkable to ExCeL entrances. Approximate show-week rate, confirm with the hotel.
Holiday Inn Express London - Stratford
3.7
Cheaper option north of the venue; connect via Jubilee line and DLR. Approximate show-week rate, confirm with the hotel.
Crowne Plaza London Docklands
4.3
Full-service hotel near the ExCeL waterfront with hot tub and free cancellation. Approximate show-week rate, confirm with the hotel.
Courtyard by Marriott London City Airport
4.7
Newer property with parking and fitness centre, one DLR stop from the venue. Approximate show-week rate, confirm with the hotel.
InterContinental London - the O2
4.5
Five-star option across the Thames; short Jubilee line plus DLR or taxi ride. Approximate show-week rate, confirm with the hotel.
Novotel London Excel
4.5
On the ExCeL campus with breakfast, Wi-Fi, gym and paid parking, which removes the daily commute. Approximate show-week rate, confirm with the hotel.
Get around the city with these convenient transport options.
Elizabeth line
Direct service from Heathrow terminals to Custom House, roughly 55-65 minutes; Custom House exits are a few minutes walk from the ExCeL halls. Cheaper than a taxi and unaffected by road traffic.
DLR
One stop on the DLR, around 5 minutes; the airport station sits directly opposite the terminal. Best option for European short-haul arrivals.
Thameslink + Elizabeth line
Thameslink to Farringdon then the Elizabeth line eastbound to Custom House, around 60-70 minutes in total. Avoids the Victoria line interchange at Green Park.
Stansted Express + Elizabeth line
Stansted Express to Liverpool Street takes around 50 minutes; change onto the Elizabeth line for Custom House, around 15 minutes more. Allow 70-80 minutes door to door.
Thameslink + Elizabeth line
DART shuttle to Luton Airport Parkway, Thameslink to Farringdon, then the Elizabeth line to Custom House. Budget 70-85 minutes plus luggage time.
c2c + DLR
c2c to West Ham then the DLR to Custom House; check evening frequencies if you land late because services thin out after 22:00.
taxi / black cab
10-15 minutes by road; the quickest option with heavy kit or in bad weather, and usually cheaper than the Heathrow run.
taxi / rideshare
30-45 minutes depending on traffic on the A13 and Lower Lea Crossing; slower during the morning peak, so the Elizabeth line is usually faster.
Weather
London in November is cool, grey and changeable. Daytime highs usually sit near 11 C with nights around 6 C, and rain falls on roughly 10-11 days of the month, often as short showers rather than all-day downpours. Daylight is short, with sunset before 16:30 in the second half of November, so plan evening walks back to Custom House while it is still light. The Royal Docks waterfront beside ExCeL is exposed and windy, so a warm waterproof outer layer and shoes that handle wet paving will do more for you than an umbrella in the gusts.
Plan for the climate
Check temperatures and pack accordingly
Venue connectivity
UK prepaid SIM and eSIM plans from EE, Vodafone, Three and O2 are sold at airport arrivals and high-street shops, usually with a month of data included. If you are arriving from the EU, note that UK operators no longer apply EU roam-like-at-home rules automatically, so check your home plan's UK allowance or buy a local eSIM. ExCeL offers venue Wi-Fi in parts of the campus, but coverage and capacity vary by hall and by show, so do not rely on it for live demos - bring a 4G/5G router or tether from a UK SIM. Power sockets are UK Type G three-pin, so pack an adapter and a power bank for long days on the floor.
Ride-hailing
Taxis
Public transit
Car rentals
Useful information to help you have a smooth and respectful visit.
Business dress
Smart casual is the norm across most ExCeL halls, with a jacket reserved for supplier meetings or the conference stage. Comfortable shoes matter more than formality given the walking distances between halls.
Greetings and small talk
Handshakes and first names are standard on UK stands. Opening with a specific question about the buyer's contact centre setup lands better than a long company introduction.
Currency and payments
Sterling (GBP) is the currency. Contactless cards and mobile wallets work almost everywhere in London, including Transport for London and most ExCeL cafes, so cash is rarely needed.
Tipping
Restaurant bills often include a 10-12.5 percent discretionary service charge; check before adding a tip. Taxi and rideshare apps handle gratuity in-app.
Punctuality and scheduling
Meeting times are taken seriously. Build 10-15 minutes between halls at ExCeL, and confirm stand meetings the day before rather than assuming a walk-up slot.
After-hours networking
Docklands and Canary Wharf bars fill up after the show closes, while the City and Shoreditch are a short Elizabeth line ride away for dinner meetings. Book tables ahead during a busy show week.
Practical guides
Everything needed to arrive prepared, navigate the event, and make the visit productive.
Destination: LCY
For European departures, price London City (LCY) first: it is one DLR stop from Custom House, which removes an hour of transfer time each way. For long-haul, Heathrow (LHR) wins because the Elizabeth line runs direct to Custom House without a Tube change, while Gatwick only makes sense if the fare saving clearly outweighs the extra rail leg. Book six to ten weeks ahead for mid-November travel and avoid landings after 21:00, when DLR frequencies thin out and a taxi becomes the realistic transfer. If you are exhibiting, arrive by 17 November to allow for build-up on the morning of 18 November.
EU, US, EEA and many Commonwealth passport holders can attend the expo for business under the UK Standard Visitor route, usually without a pre-arranged visa. Visa nationals need a Standard Visitor visa before travelling; check GOV.UK for your nationality.
Processing: Varies by nationality; apply several weeks before travel.
Business visitors may attend meetings and trade fairs but cannot take paid work in the UK. Carry an invitation letter from the organiser and proof of your employer if asked at the border. Many visitors can use the UK ETA or eGate routes - confirm on GOV.UK.
OfficialGet to the venue and around the city with these options.
Airport → venue: Primary gateways: London City (LCY): 10-15 min by taxi or one DLR stop to Custom House; London Heathrow (LHR): approx. 50-70 min by car; approx. 55-65 min by Elizabeth line to Custom House; London Gatwick (LGW): approx. 60-75 min by car; approx. 60-70 min by Thameslink plus Elizabeth line; London Stansted (STN): approx. 60-80 min by car; approx. 70-80 min by Stansted Express to Liverpool Street then Elizabeth line. Allow road or rail time to Excel London; on-site parking is usually available at
Hotel → venue: Precinct hotels near Excel London: Royal Docks / ExCeL: Premier Inn London Docklands (Excel); Canning Town: Premier Inn London Docklands (Canning Town); Royal Docks: Holiday Inn Express London-Royal Docks, Docklands.
Ride-hail: Uber, Bolt and FREE NOW all operate across London, including the Royal Docks. ExCeL has designated pick-up and drop-off areas rather than kerbside hailing on the A1020, so follow the venue signs after the show closes. Approximate fares: 10-15 minutes and GBP 15-25 from London City Airport, GBP 25-45 from central London, with surge pricing likely during the 17:00-18:30 exodus. Black cabs can be flagged in central London but are rarely available at the venue itself; pre-book instead.
Public transit: Custom House is the venue station, served by both the DLR and the Elizabeth line, with the ExCeL halls a 3-6 minute walk away. Prince Regent DLR also serves the western side of the campus. Pay with a contactless bank card, mobile wallet or Oyster - fares are capped daily and weekly, and an off-peak single in zones 1-3 is roughly GBP 2.80-3.40, with Heathrow to Custom House on the Elizabeth line costing around GBP 12-14 because of the airport zone. Peak travel before 09:30 is busier and slightly dearer. Check tfl.gov.uk/plan-a-journey for engineering works, since DLR weekend closures are common.
Parking: ExCeL has on-site multi-storey car parking, including the Royal Victoria car park, with pre-booking available through the venue website. Tariffs vary by car park and duration, so confirm the current rate and height restrictions before driving in. The London Congestion Charge zone does not cover the Royal Docks, but the Ultra Low Emission Zone applies across Greater London, so check your vehicle's compliance and any daily charge in advance. Parking is the least flexible option during a busy show week; the DLR and Elizabeth line are quicker from most London hotels.
Plan and pack for the event climate.
Month: November 2026 (show dates 18-19 November)
Temperature: Approx. 6-11 C daytime, cooling to 3-7 C overnight
Seasonality: Late autumn: frequent short showers and overcast spells across roughly 10-11 rain days in November. Sunset falls before 16:30 in the second half of the month, and the Royal Docks waterfront is noticeably windier than central London.
Packing: Pack a warm waterproof outer layer rather than relying on an umbrella, which is awkward in the wind between halls. Bring layers for heated exhibition halls that swing between warm and draughty, comfortable walking shoes for ExCeL's long concourses, and a power bank for full days away from your hotel.
Plan your trip
Best day to visit: Day 2 (mid-show)
Mid-show days at Contact Centre & Customer Experience Expo 2026 usually combine full exhibitor attendance with scheduled B2B meetings, before early pack-down on the final day.
Register for a free visitor pass at callandcontactcentreexpo.co.uk and pick the conference sessions you want on CX strategy, contact centre operations, workforce management and AI in customer service.
Book a Docklands, Canning Town or Stratford hotel. Premier Inn London Docklands (Excel), Novotel London Excel and Holiday Inn Express London-Royal Docks are walkable or one DLR stop from ExCeL.
Book rail or air travel. London City (LCY) is one DLR stop from Custom House and Heathrow (LHR) runs direct to Custom House on the Elizabeth line, so both avoid a Tube change with luggage.
Shortlist exhibitors by product family - CCaaS and omnichannel platforms, WFM and scheduling, quality assurance and speech analytics, conversational AI and chatbots, outbound dialling, RPA and back-office automation - so you can walk the halls with a plan.
Check UK entry requirements for your nationality: a Standard Visitor visa or a UK Electronic Travel Authorisation (ETA) may be needed, and your passport should cover the full stay.
Read the Met Office London forecast. Mid to late November typically runs 6-11 C with showers, so pack layers and waterproof shoes for the walk from Custom House to the ExCeL entrances.
Load a contactless bank card or Oyster for Transport for London, save the show guide offline, and note that Custom House serves both the DLR and the Elizabeth line.
Arrive 20-30 minutes before your first session to clear badge collection and security, and keep the afternoon for exhibitor meetings when the morning keynote rush has passed.
Registration and hall orientation at Excel London
Supplier meetings and product demos
Final negotiations and follow-up
Contact Centre & Customer Experience Expo 2026 registration concourse
Excel London
Central meeting point before and between hall appointments during show days.
Organiser B2B lounge (if offered)
Excel London
Hosted matchmaking and buyer programmes when published by the organiser.
Budget
Adjust the inputs below to create a directional event budget.
This is a directional estimate. Please verify live rates before booking.
Decision
Use this quick check to decide whether Contact Centre & Customer Experience Expo 2026 fits your visit, exhibit or skip plan.
QUESTION 1 OF 6
What is your primary role?
Compare participation options side by side to choose the best fit for your objectives.
visit
Your category focus aligns with the official product themes.
Best for
Buyers, researchers, and delegates evaluating the programme and networking value.
Min. budget
$400.00
Timeline
4-8 weeks before opening day for registration and travel.
Risks
Limited session times published - confirm agenda before booking.
exhibit
You have a clear lead-generation or launch goal for this market.
Best for
Suppliers and brands seeking qualified meetings with the event audience.
Min. budget
$2,500.00
Timeline
3-6 months for stand booking, freight, and marketing prep.
Risks
Booth pricing not published in captured sources - confirm with organiser.
skip
Programme, audience, or commercial goals do not match your plan.
Best for
Teams whose category or region fit is weak this edition.
Timeline
N/A
Risks
No major risks listed.
FAQs & glossary
Frequently asked
Glossary
Also known as
Alternate names and search phrases for this event.
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References
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Publishers
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Date checked
Contact Centre & Customer Experience Expo
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