Building Business Capability - bbc

Attendees, exhibitors & solutions

Who this event is for

Industry trends

Key trends shaping this market and its wider industry.

Arrival airports

Choose from the following airports, with convenient access to the event and venue.

Hotel tiers

A range of accommodation options near the venue and across key areas.

Local transport

Get around the city with these convenient transport options.

Frequently asked

Glossary

1

Business Analysis

The practice of identifying business needs and recommending solutions that deliver value to stakeholders. It spans requirements elicitation, analysis, solution evaluation, and change support, and is a core discipline at BBC.

2

Business Architecture

A blueprint of the business that describes capabilities, value streams, information, organization, and processes. It helps leaders align transformation, operating-model change, and technology investment.

3

Business Capability

A stable ability of an organization to perform a specific outcome, such as customer onboarding or risk assessment. Capabilities are described independently of org charts and are mapped to value streams and processes.

4

Capability Map

A structured, hierarchical view of what an organization does. It is used to spot overlap, gaps, and investment priorities across business units and change programmes.

5

Value Stream

The end-to-end sequence of activities that creates value for a customer, from trigger to outcome. Value streams cut across departments and are often mapped before process redesign.

6

Value Stream Mapping

A technique for visualizing the flow of work, information, and delays in a value stream. Teams use it to find waste, handoff problems, and opportunities for automation or simplification.

7

BPMN

Business Process Model and Notation, a standard graphical language for modeling business processes. It defines events, activities, gateways, and flows so analysts and technologists can share one process view.

8

DMN

Decision Model and Notation, a standard for modeling business decisions, decision tables, and decision logic. It separates decision rules from process flow so rules can be governed and reused.

9

Business Rule

A statement that defines or constrains some aspect of business behavior, such as eligibility, calculation, or authorization. Rules should be explicit, owned, and traceable to policy or regulation.

10

Decision Table

A tabular way to express decision logic by listing conditions and outcomes. Decision tables make complex rules easier to review, test, and implement.

11

Requirements Elicitation

The work of drawing out needs from stakeholders through interviews, workshops, observation, documents, and prototypes. Good elicitation surfaces both stated wants and underlying business problems.

12

Stakeholder Analysis

A method for identifying who affects or is affected by a change, and what influence, interest, or information they hold. It shapes engagement, communication, and decision-making.

13

Traceability Matrix

A grid that links requirements to design, tests, and business objectives. It supports impact analysis, coverage checks, and audit evidence.

14

User Story

A short, user-centered statement of a need, often in the form As a role, I want a goal, so that a benefit. Stories are conversation starters, not full specifications.

15

Acceptance Criteria

The conditions a solution must meet to be accepted by the customer or product owner. Clear criteria reduce rework and make testing and sign-off more objective.

16

Product Backlog

An ordered list of product work, including features, enhancements, and fixes. The product owner refines and prioritizes it to maximize value.

17

Product Owner

The role accountable for maximizing product value by managing and ordering the backlog. This person connects stakeholder needs, team delivery, and business outcomes.

18

Process Mining

A data-driven technique that reconstructs how processes actually run from system event logs. It reveals bottlenecks, rework, and deviations from the designed process.

19

Customer Journey Map

A visual story of a customer's experience across touchpoints over time. It combines actions, emotions, pain points, and backstage processes to guide service improvement.

20

Service Blueprint

A diagram that extends journey mapping by showing frontstage interactions, backstage activities, systems, and support processes. It is used to design or fix end-to-end services.

21

Reference Model

A reusable, generic model that provides a common structure or vocabulary for a domain. Teams adapt it rather than starting from a blank page.

22

Maturity Model

A framework that describes stages of capability development, from ad hoc to optimized. It helps organizations assess current practice and plan improvement.

23

Change Management

The structured approach to helping people adopt new processes, systems, and behaviors. It covers communication, readiness, training, resistance, and reinforcement.

24

Enterprise Architecture

The discipline of aligning business, information, application, and technology architecture with strategy. It provides the big-picture view that business architecture feeds into.

25

Data Governance

The decision rights and accountabilities for data quality, access, privacy, and use. It matters to analysts because requirements increasingly depend on trusted data.

26

Digital Transformation

A sustained change in how an organization creates value through digital technology, data, and new ways of working. It typically requires process, capability, and operating-model change, not just new tools.

27

AI-Assisted Business Analysis

The use of AI tools to draft requirements, summarize workshops, generate test cases, or analyze feedback. Analysts remain accountable for accuracy, ethics, and stakeholder context.

28

Low-Code/No-Code

Platforms that let analysts and business users build applications with visual models and configuration instead of hand-coding. They speed delivery but need governance and clear requirements.

29

Agile Business Analysis

Business analysis practiced in iterative delivery, with lightweight documentation, continuous stakeholder collaboration, and just-in-time requirements. It balances discovery with delivery cadence.

30

Business Process Management

A management discipline for designing, executing, monitoring, and improving business processes. It combines process modeling, metrics, governance, and change.

31

Operating Model

The design of how an organization arranges people, process, technology, and governance to deliver its strategy. It answers how work gets done across units and channels.

32

Business Case

A structured justification for an investment, covering problem, options, costs, benefits, risks, and rationale. A good case links spend to measurable business outcomes.

33

Benefits Realization

The practice of defining, tracking, and sustaining the business benefits promised by a change. It starts before delivery and continues after go-live.

34

SWOT Analysis

A structured review of strengths, weaknesses, opportunities, and threats. It is a simple input to strategy and options analysis, not a substitute for evidence.

35

Gap Analysis

A comparison between current and desired states to identify what is missing. It is used in capability, process, and requirements work.

36

Root Cause Analysis

A method for finding underlying causes rather than symptoms, often using techniques such as the Five Whys or fishbone diagrams. It prevents repeated problems.

37

IIBA

The International Institute of Business Analysis, a professional body that publishes the BABOK Guide and administers business analysis certifications. It is a common reference point for business analysis professionals.

38

BABOK Guide

The Business Analysis Body of Knowledge, a widely used reference for business analysis knowledge areas, tasks, and techniques. It underpins CBAP and other IIBA credentials.

39

CBAP

Certified Business Analysis Professional, an IIBA credential for experienced business analysts. It requires documented experience and an exam.

40

PMI-PBA

PMI Professional in Business Analysis, a credential for business analysis professionals working with projects and product delivery. It covers needs assessment, planning, analysis, and evaluation.