Annual Malls & Stores of the Future Summit

Attendees, exhibitors & solutions

Who this event is for

Industry trends

Key trends shaping this market and its wider industry.

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Frequently asked

Glossary

1

Anchor tenant

A large-format retailer or leisure operator (department store, supermarket, cinema, gym) that drives customer traffic into a mall and typically negotiates longer leases and lower rent per square metre in exchange for that draw.

2

Specialty or casual leasing

Short-term leasing of kiosks, pop-ups, atrium space and mall advertising sites, used to fill gaps, test new concepts and lift income between long-term lease events.

3

Tenant mix (merchandise plan)

The deliberate composition of categories and brands inside a centre, managed so that anchor, fashion, food, services and leisure uses complement each other instead of cannibalising trade.

4

Footfall and conversion rate

Footfall is the count of people entering a centre or store; conversion compares transactions against that count, which is why sensor placement and RFID/POS data quality matter to centre managers and brands.

5

Centre management

The on-site team running operations for the landlord: cleaning, security, maintenance, marketing, tenant liaison, compliance and reporting against the centre's KPIs.

6

Net operating income (NOI)

Property income after operating expenses but before debt and tax; the headline metric that mall owners optimise when they re-cut tenant mix, cut energy costs or add activation space.

7

Capitalisation rate (cap rate)

The yield used to value a retail asset, calculated as NOI divided by asset value; rising cap rates are the main reason owners accelerate repositioning or mixed-use conversion plans.

8

Repositioning

A structured redevelopment of an underperforming centre, usually combining recladding, re-zoning of mall space, new anchors, food and leisure precincts and a revised lease strategy.

9

Placemaking

Designing public and shared space (food halls, piazzas, play areas, events) so visitors stay longer and return more often, which supports specialty leasing and turnover rent.

10

Turnover rent

A lease structure where part of the rent is a percentage of the tenant's sales; it aligns landlord and retailer incentives but depends on accurate, timely POS reporting.

11

Retail media network

A monetised system of in-centre and in-store screens, shelf-edge displays and app inventory sold to brands, measured against footfall and sales lift rather than impressions alone.

12

Click-and-collect and micro-fulfilment

Online orders fulfilled through a store or locker network rather than a distant warehouse; malls increasingly host lockers and back-of-house picking space to serve nearby catchments.

13

Shrinkage

Inventory loss from theft, error or supplier fraud, measured as a percentage of sales; a core business case for RFID, EAS and computer-vision analytics in store.

14

NABERS

The Australian national rating system for building energy performance, widely used in retail property reporting and increasingly written into lease and refurbishment targets.

15

Shopfit (fit-out)

The construction package that turns a bare tenancy into a trading store: joinery, electrical, lighting, flooring, signage and compliance work delivered to the landlord's design criteria.