<!-- source: https://tradeshowintel.com/events/icmi-contact-center-expo-2026 -->
# ICMI Contact Center Expo 2026 · Orlando, FL, USA · Contact Center | TradeShowIntel

> The ICMI Contact Center Expo & Conference is scheduled for October 26-29, 2026, at the Gaylord Palms Resort & Convention Center in Orlando, FL. This B2B trade s

URL: https://tradeshowintel.com/events/icmi-contact-center-expo-2026

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Trade show

# ICMI Contact Center Expo 2026

The ICMI Contact Center Expo & Conference is scheduled for October 26-29, 2026, at the Gaylord Palms Resort & Convention Center in Orlando, FL. This B2B trade show focuses on contact center operations, AI integration, customer experience, and workforce optimization. It features comprehensive conference tracks, hands-on training, site tours, networking opportunities, and an innovation expo with exhibitors showcasing cutting-edge solutions. The event anticipates 900+ attendees, 35+ exhibitors, 50+ speakers, and 45+ sessions.
The ICMI Contact Center Expo & Conference is scheduled for October 26-29, 2026, at the Gaylord Palms Resort & Convention Center in Orlando, FL. This B2B trade show focuses on contact center operations, AI integration, customer experience, and workforce optimization. It features comprehensive conference tracks, hands-on training, site tours, networking opportunities, and an innovation expo with exhibitors showcasing cutting-edge solutions. The event anticipates 900+ attendees, 35+ exhibitors, 50+ speakers, and 45+ sessions.

## Event details

- **Dates:** 26–29 Oct 2026

- **Location:** Orlando, FL, USA

- **Venue:** Gaylord Palms Resort & Convention Center

- **Industry:** Contact Center

- **Category:** Trade show

## Audience scale

- **Exhibitors:** 35+

- **Attendees:** 900+

## Why exhibit
Exhibitors can network with leading problem solvers and gain access to the latest cutting-edge solutions to transform interactions, optimize workforce, and deliver exceptional experiences.

## Why visit
Attendees will discover, learn, and connect with high-impact case studies and hands-on training that solve operational hurdles, leaving with a validated roadmap for AI integration and workforce optimization.

## Exhibitor profile

- Artificial Intelligence

- Cloud Solutions

- Workforce Optimization

- Customer Experience

- Contact Center Resources

- Multichannel/Omnichannel Suites

## Visitor profile

- Contact Center Professionals

- Customer Experience Leaders

- IT Leaders

- Operations Managers

## Industries

- Contact Center

- Customer Experience

- AI

- Technology

## Organisers

- Informa PLC

- ICMI by Informa